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Support

Hey there! How can we help?

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Office hours

The SRCC offers weekly office hours for our major clusters. You can also email us with questions at research-computing-support@stanford.edu. Additionally, we offer consulting services outside of the regularly scheduled office hours.

Sherlock

We provide documentation for using the Sherlock cluster.

  • Tuesdays 10:00 - 11:00 am
  • Thursdays 3:00pm - 4:00pm in room 261 of Polya Hall
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Stanford Genomics Cluster (SCG3)

Usually every other Friday 2pm in Coupa Cafe in Y2E2 (look for the SCG office hours sign). Check our events calendar for the latest times.

Farmshare and Statistics Consulting/ICME

(SMACC - Stat, Math, Algorithmic and Computational Consulting)

Fall 2016 Thursdays 1PM-3PM at Huang basement in front of ICME door

Have a computational or statistical problem that you need help with? Or maybe you have an account on Farmshare or Proclus, and so now what? You have a boatload of data to make sense of, but how? Wonder where you can do your research project, and who can help you? You know what you want to do – but how best to do it, you just aren’t sure. Help is here in the form of SMACC – Stat, Math, Algorithmic and Computational Consulting! Technical consultants from ICME, Research Computing, Statistics and IRiSS will be available to work with youin the basement of Huang (in front of ICME). One stop shopping for your scientific computing needs. Rather than poke around web sites and send mail to multiple groups, drop by to catch all of us at once.

Details are at SMACC.

Support by email

Research Computing support can be reached by sending an email to research-computing-support@stanford.edu and mentioning the cluster your using in the subject i.e. Sherlock. Please include:

  • your username
  • What machine are you on? (e.g. sherlock-ln02)
  • What command are you running? (copy/paste from your terminal)
  • What output do you get? (copy/paste from your terminal)
  • Is there an associated job number?
  • If there are any associated files, include the absolute paths

here's the best way to ask us questions.