Cannot enter password after lock screen under win10

[gonganruyi]

Under the win10 system, after the system is locked, the password cannot be entered to enter the system,,,,, and the system password interface is displayed as a black screen on the remote

[rustdesk]

Can you see "Insert Ctrl+Alt+Del" under ⚡️ on the toolbar？

[rustdesk]

Otherwise, please install RustDesk on the remote side (the controlled PC).

[bill-dou]

The same issue to me. Black screen after connection but get work after a while, but I can't even get the password input display. RustDesk is installed.

No Insert Ctrl+Alt+Del option on toolbar

[rustdesk]

The same issue to me. Black screen after connection and I can't even get the password input display. RustDesk is installed.

No Insert Ctrl+Alt+Del option on toolbar

Your Windows update version?

[bill-dou]

The same issue to me. Black screen after connection and I can't even get the password input display. RustDesk is installed.
No Insert Ctrl+Alt+Del option on toolbar

Your Windows update version?

OSbuild 19042.1052 version is 20H2

[rustdesk]

Could you share me your log C:\Windows\ServiceProfiles\LocalService\AppData\Roaming\RustDesk\log\server\RustDesk_rCURRENT?

[rustdesk]

@bill-dou This one has no connection, could you give me an old one in the same path?

[bill-dou]

@bill-dou This one has no connection, could you give me an old one in the same path?

There is only that log file in the directory

[rustdesk]

Please install on the remote PC. You local machine (no need to be controlled) no need to install.

[bill-dou]

Please install on the remote PC. You local machine (no need to be controlled) no need to install.

Thanks, it is working!

[rustdesk]

Next version, I will give the setup exe by default rather than portable version.

[rustdesk]

Will add a big tip for installation on the GUI. Must be very eye-catching