Service team needs to fix most issues manually

[rmeissner]

What is the problem?

Currently even small issues require manual intervention (e.g. restart of the service, reindexing of transaction). Therefore it is required that the services team is aware of the issue before it can be fixed.

Why is it relevant?

Since manual intervention is required even trivial issue that cause outages require quite some time to be fixed. This is especially important when it comes to off-work hours or holidays.

How can we track the problem? (What is the KPI?)

• Uptime

Proposed solutions

• Automatic reindexing
• TBD