[BUG] Outbound email - From: address is not respected

[rmendes-13]

General summary

The Outbound configuration for "From" on any mailbox (personal or group) is not respected/ignored

Previous or similar issues

Email outbound configuration issue
Email "From:" field not showing the google alias

Issue

1. Personal user email account - outbound configuration:
   1.1. Using SMTP Authentication - SMTP username is user@domain.org
   1.2. “From” Address is user@domain.com
2. Checking the configured settings under “Inbound Email Accounts” shows apparently the correct configuration:
   2.1. Outbound email account has the correct account selected
   2.2. “From” Address displays the correct from address

Result:

• When composing an email, on the “From” field, I only get the SMTP username as from address and the emails are sent with the smtp username as “from”.
• Both composing a new email or replying to any email.

Expected Behavior

Emails should be sent with the configured "From" address, not the mailbox username

Actual Behavior

Emails are sent with SMTP username
There are no relevant logs for this.

Possible Fix

Fix the From

Steps to Reproduce

1. Add an inbound email account
2. Enter the SMTP username to access the mailbox
3. Configure on the "From" address, an alias authorised to send
4. Test

Context

The email smtp username is not used for business.
I am communicating with customers with an email that shouldn't be used.

Your Environment

• SuiteCRM Version used: SuiteCRM 8.4.1
• Browser name and version: Apple Safari - Version 17.1 (17616.2.9.11.9, 17616)
• Environment name and version: MariaDB 10.6, PHP 8.2
• Operating System and version: AlmaLinux 9