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Email Templates not populating Body of email (after 7.10.27 to 7.10.29 upgrade) #8990

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evgu opened this issue Dec 7, 2020 · 0 comments
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Area: Emails:Templates Issues & PRs related to email templates Priority:Important Issues & PRs that are important; broken functions, errors - there are workarounds Type:Bug Bugs within the core SuiteCRM codebase

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@evgu
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evgu commented Dec 7, 2020

Issue

Following a 7.10.27 to 7.10.29 upgrade, when drafting an email from an email template, the body text of the email remains blank.

Expected Behavior

The body text of the email is updated from the email template.

Actual Behavior

Body of email remains blank. (email template has a predefined body text)

Possible Fix

Suspecting that some code change between 7.10.27 to 7.10.29 broke this.

Steps to Reproduce

  1. Start a new email in SuiteCRM (e.g. under a lead)
  2. Select email template to use to populate the email.
  3. Email template popultes only the Subject. Body remains blank.

Context

Slows down business operations as email sending is not streamlined.

Your Environment

  • SuiteCRM: v7.10.29
  • Safari 14.0.1
  • Environment: PHP 7.3.25, MySQL 5.6.50
  • OS: CentOS 7.9.2009
@evgu evgu changed the title Email Templates no longer working after 7.10.27 to 7.10.29 upgrade Email Templates not populating Body of email (after 7.10.27 to 7.10.29 upgrade) Dec 7, 2020
@johnM2401 johnM2401 added Area: Emails:Templates Issues & PRs related to email templates Priority:Important Issues & PRs that are important; broken functions, errors - there are workarounds Type:Bug Bugs within the core SuiteCRM codebase labels Dec 9, 2020
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Labels
Area: Emails:Templates Issues & PRs related to email templates Priority:Important Issues & PRs that are important; broken functions, errors - there are workarounds Type:Bug Bugs within the core SuiteCRM codebase
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