AOP. The case creation email is not being sent when relating a case to a contact #9502
Labels
Area: Cases
Issues & PRs related to all things regarding cases
Area: Emails
Issues & PRs related to all things regarding emails & email module
Priority:Important
Issues & PRs that are important; broken functions, errors - there are workarounds
Type:Bug
Bugs within the core SuiteCRM codebase
Issue
When a contact is associated to a case, the contact receives case creation, update and case closure emails.
If you do it the other way around, to associate a case to a contact, the inital email is not created.
Expected Behavior
In switchboards, for example, the person who attends the customer usually searches if the contact exists in the application. If it exists, it opens the contact and creates the case in the cases submodule.
The customer should receive the message of the new case opened in his/her name.
Actual Behavior
If we associate a case to a contact the initial email is not sent.
Steps to Reproduce
Context
Your Environment
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