Use the steps below only for cases in which the agent has not reported in and/or the install is corrupt.
Following command can be used to uninstall Ninja silently if you do not have uninstall prevention enabled:
"C:\Program Files (x86)\<NinjaInstallFolder>\uninstall.exe" --mode unattended
- Make sure that the NinjaRMMAgent service is running on the device.
- Run
"C:\Program Files (x86)\<NinjaInstallFolder>\NinjaRMMAgent.exe" -disableUninstallPrevention
This will restore the agent uninstaller for that device.
- Run
"C:\Program Files (x86)\<NinjaInstallFolder>\uninstall.exe" --mode unattended
To ensure complete removal, check for and delete the following folders:
C:\Program Files (x86)<OrganizationName-Version>
C:\ProgramData\NinjaRMMAgent\
Note that there may be multiple folders for the Ninja install directory found in Program Files (x86) and it is important to remove all of them.