Not possible to install EA App

[Mitch037]

Describe what you noticed and did

1. Download and launch the installer of EA App
2. In the first phase of the installation process (downloading content / pre-requisites) I get an error message: INST-3-1719
3. In the second phase of the installation (installing the app) I get an error message: 75-C5AF
4. The installation process fails and closes down

Tested in both yellow and green box. The installer of EA App outside of Sandboxie works flawlessly.

How often did you encounter it so far?

Always

Affected program

EA App

Download link

https://www.ea.com/ea-app

Where is the program located?

The program is installed only inside a sandbox (NOT in the real system anyway).

Expected behavior

It would be expected to be able to install EA App properly.

What is your Windows edition and version?

Windows 7 x64

In which Windows account you have this problem?

An account with UAC protection completely turned off.

Please mention any installed security software

Microsoft Security Essentials

What version of Sandboxie are you running?

Sandboxie Plus 1.11.0 x64

Is it a new installation of Sandboxie?

I just updated Sandboxie from a previous version (I don't remember which one).

Is it a regression?

No response

In which sandbox type you have this problem?

All sandbox types (I tried them all).

Can you reproduce this problem on a new empty sandbox?

I can confirm it also on a new empty sandbox.

Did you previously enable some security policy settings outside Sandboxie?

No response

Crash dump

No response

Trace log

No response

Sandboxie.ini configuration

No response

[Mitch037]

Tried with MsiInstallerExemptions=y. Once the first phase completes the window of installation disappears. The whole installation process hangs on EABackgroundService.exe which apparently tries to install and/or launch itself.

[alessiot89]

hi, any news about this?