[BUG-234996] Missing a MP listing again. 7th time in about 6 months

[sl-service-account]

What just happened?

Missing a MP listing again. 7th time in about 6 months. januari 18 I had 647 listings, januari 19 I hade 646.

This is my 7th ticket about this, which are closed every time. Maybe you could keep tickets open until the problem is actually solved?

I managed to retrieve the listing by editing it from inworld. It was this one: https://marketplace.secondlife.com/p/Dutchie-mesh-toilet-sink-with-towel-and-1-animation/6452218 Sometimes this works, sometimes I have to wait for you to recover them.

Please don't close this by saying: sorry this is happening to you, and then ending all possible communication. This costs me views, ranking, clicks, and sales every time.

Thanks a lot again, kind regards

What were you doing when it happened?

looking at my MP store, like I do several times a day, with great anxiety because my items keep disappearing.

What were you expecting to happen instead?

I have no expectations anymore

Other information

Please don't brush me off again? Thanks

Links

Related

• [BUG-234913] 115 missing marketplace listings, 6th time in 6 months #11745

Original Jira Fields

Field	Value
Issue	BUG-234996
Summary	Missing a MP listing again. 7th time in about 6 months
Type	Bug
Priority	Unset
Status	Awaiting Review
Resolution	Unresolved
Reporter	Froukje Hoorenbeek (froukje.hoorenbeek)
Created at	2024-01-20T10:27:05Z
Updated at	2024-01-26T00:19:04Z

{
  'Build Id': 'unset',
  'Business Unit': ['Platform'],
  "Is there anything you'd like to add?": "Please don't brush me off again? Thanks",
  'ReOpened Count': 0.0,
  'Severity': 'Unset',
  'System': 'Website',
  'Target Viewer Version': 'viewer-development',
  'What just happened?': "Missing a MP listing again. 7th time in about 6 months. januari 18 I had 647 listings, januari 19 I hade 646. \r\n\r\nThis is my 7th ticket about this,  which are closed every time. Maybe you could keep tickets open until the problem is actually solved? \r\n\r\nI managed to retrieve the listing by editing it from inworld. It was this one: https://marketplace.secondlife.com/p/Dutchie-mesh-toilet-sink-with-towel-and-1-animation/6452218 Sometimes this works, sometimes I have to wait for you to recover them.\r\n\r\nPlease don't close this by saying: sorry this is happening to you, and then ending all possible communication. This costs me views, ranking, clicks, and sales every time. \r\n\r\nThanks a lot again, kind regards",
  'What were you doing when it happened?': 'looking at my MP store, like I do several times a day, with great anxiety because my items keep disappearing. ',
  'What were you expecting to happen instead?': 'I have no expectations anymore',
}

[sl-service-account]

Froukje Hoorenbeek commented at 2024-01-20T15:49:27Z, updated at 2024-01-21T13:54:11Z

I just found there are more of my listings missing. I must have missed one or more times when listings disappeared. Please retrieve all the Marketplace listings that are listed in my inworld list. Thanks very much.

[sl-service-account]

Froukje Hoorenbeek commented at 2024-01-21T13:02:38Z, updated at 2024-01-21T13:56:05Z

spent several hours again, going through all my listings inworld, and found 2 more: 

https://marketplace.secondlife.com/s/Sex-Cocktail-Chair/16231198

https://marketplace.secondlife.com/p/Cocktail-Chair/16276185

No idea when these 2 got disconnected. Retrieved them by opening and editing them from inworld. 

Please note: Every time this costs me hours of work checking what is left of my store, filing tickets, contacting Support, etc. Apart from all the missed working hours, this costs me views, ranking, clicks, and sales.

Support keeps pointing me to you, and here the ticket gets closed with no further information.  There must be a better way to do this. 

Kind regards.