[BUG-6433] All the characters have their colors stretched across the screen to a point.

[sl-service-account]

Steps to Reproduce

just started playing for the first time

Actual Behavior

The characters all have their colors stretched across the screen.

Expected Behavior

for everything to look normal.

Other information

how is this fixed?

Links

Duplicates

• [BUG-5156] Dresses purporting to be Fitted Mesh stretch to 0,0,0 #13283

Original Jira Fields

Field	Value
Issue	BUG-6433
Summary	All the characters have their colors stretched across the screen to a point.
Type	Bug
Priority	Unset
Status	Closed
Resolution	Duplicate
Reporter	TommyKniker (tommykniker)
Created at	2014-06-21T02:10:17Z
Updated at	2014-06-23T16:33:18Z

{
  'Business Unit': ['Platform'],
  'Date of First Response': '2014-06-20T21:39:03.006-0500',
  "Is there anything you'd like to add?": 'how is this fixed?',
  'System': 'SL Viewer',
  'Target Viewer Version': 'viewer-development',
  'What just happened?': 'The characters all have their colors stretched across the screen.',
  'What were you doing when it happened?': 'just started playing for the first time',
  'What were you expecting to happen instead?': 'for everything to look normal.',
  'Where': 'http://maps.secondlife.com/secondlife/Learning Island 2/125/131/15',
}

[sl-service-account]

Whirly Fizzle commented at 2014-06-21T02:39:03Z

Heya TommyKniker,

Because you are new, you will have been given one of the new fitted mesh avatars.
There is a known problem with these avatars on AMD graphics cards with certain graphics settings - please see BUG-5156 and BUG-5139 for this bug.

If you are able to update your graphics driver to the latest 14.4 catalyst, part of this bug will be fixed.
You are using the Catalyst 12.08, which is pretty old now.
The latest driver for you card can be downloaded here: http://support.amd.com/en-us/download/desktop?os=Windows%208%20-%2064#amd-catalyst-packages
If you are unsure if this is the correct driver for your card, please use the AMD autodetect tool to update your drivers: http://support.amd.com/en-us/download/auto-detect-tool

Once your driver is updated, the bug filed at BUG-5139 will be fixed and you wlll see non-fitted rigged mesh display correctly on all graphics settings.

The driver update does not fix the glitching on Fitted mesh however. You will need to change some graphics settings to fix this:

• Go to Me -> Preferences -> Graphics -> Advanced.
• Tick "Advanced Lighting Model" - enabling this setting may cause a drop in performance.
• If ticking advanced lighting model does not help, then go to Me -> Preferences -> Graphics -> Advanced and untick "Hardware skinning".
• Be aware that disabling hardware skinning can cause a large performance drop on some systems.

If you are still having problems viewing your avatar correctly, please go to Me -> Choose an avatar -> choose any of the avatars from the Classics tab - these avatars are not fitted mesh and will not have this bug for you.

Hope that helps :)