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[BUG-7296] Error #15026

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sl-service-account opened this issue Sep 17, 2014 · 1 comment
Closed
1 task

[BUG-7296] Error #15026

sl-service-account opened this issue Sep 17, 2014 · 1 comment

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@sl-service-account
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sl-service-account commented Sep 17, 2014

Steps to Reproduce

nothing. Location: Learning Island

Actual Behavior

Problem Loading

Expected Behavior

dasdsafasdasfsafasfasvsvffa

Other information

please fix the problem?hduowhfduoahdosdnjçadnjças

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Duplicates

Original Jira Fields
Field Value
Issue BUG-7296
Summary Error
Type Bug
Priority Unset
Status Closed
Resolution Duplicate
Reporter 7Ines7 (7ines7)
Created at 2014-09-17T17:08:10Z
Updated at 2014-09-17T22:47:35Z
{
  'Business Unit': ['Platform'],
  'Date of First Response': '2014-09-17T12:21:05.996-0500',
  "Is there anything you'd like to add?": 'please fix the problem?hduowhfduoahdosdnjçadnjças',
  'Severity': 'Unset',
  'System': 'SL Viewer',
  'Target Viewer Version': 'viewer-development',
  'What just happened?': 'Problem Loading',
  'What were you doing when it happened?': 'nothing. Location: Learning Island',
  'What were you expecting to happen instead?': 'dasdsafasdasfsafasfasvsvffa',
  'Where': 'http://maps.secondlife.com/secondlife/Learning%20Island%206/93/79/10',
}
@sl-service-account
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Author

Whirly Fizzle commented at 2014-09-17T17:21:06Z

Heya 7Ines7,

You are wearing one of the fitted mesh starter avatars in your attached images..
There is a known problem with these avatars on AMD graphics cards with certain graphics settings - please see BUG-5156 and BUG-5139 for this bug.

If you are able to update your graphics driver to the latest 14.4 catalyst, part of this bug will be fixed.
You are using the Catalyst 10.7 driver currently.
Please use the AMD autodetect tool to update your drivers: http://support.amd.com/en-us/download/auto-detect-tool
If you have a laptop with locked OEM drivers then you will need to update your driver from your laptop manufacturers website.

Once your driver is updated, the bug filed at BUG-5139 will be fixed and you wlll see non-fitted rigged mesh display correctly on all graphics settings.

The driver update does not fix the glitching on Fitted mesh however. You will need to change some graphics settings to fix this:

  • Go to Me -> Preferences -> Graphics -> Advanced.
  • Tick "Advanced Lighting Model" - enabling this setting may cause a drop in performance.
  • If ticking advanced lighting model does not help, then go to Me -> Preferences -> Graphics -> Advanced and untick "Hardware skinning".
  • Be aware that disabling hardware skinning can cause a large performance drop on some systems.

If you are still having problems viewing your avatar correctly, please go to Me -> Choose an avatar -> choose any of the avatars from the Classic tab - these avatars are not fitted mesh and will not have this bug for you.

Hope that helps :)

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