[BUG-11301] On required update, clicking link to release notes opens browser behind menu with only option OK to close and begin update

[sl-service-account]

Steps to Reproduce

signing on

Actual Behavior

I logged in to Second Life, and saw the "required update downloading" message. I then got a black screen with a popup saying saying a restart is required to install an update. There was a link to click for more info. The only button option was "Ok". I clicked on the more info link, which opened in the SL viewer the SL Wiki release notes - behind the pop-up. Because of the pop-up, I was unable to interact with the Wiki page in the background, so while trying to read the Release Notes I clicked "Ok" thinking I would be able to continue reading and would be given the choice to restart when I wanted to. SL immediately closed and the update installation began - which was then unable to complete installing because the win_crash_logger.exe process was running.

Expected Behavior

I would expect that when clicking on the more info link within the pop-up about the required update that I would be able to navigate or use the window it pops up in. In addition I think that instead of just having the option of 'Ok', there should be something to indicate that this option immediately initiates the update such as 'Restart Now' or an additional dialog.

Other information

I duplicated this issue again to get screenshots and the exact same thing happened. I killed the win_crash_logger.exe and the update was fine.

Installer fails with:

Can't write: C:\Program Files (x86)\SecondLifeViewer\win_crash_logger.exe

Attachments

• crashreport.log.old 2016-01-27 21:46:48
• sl login update required.png 2016-01-27 21:46:48
• sl login update required about this update.png 2016-01-27 21:46:48

Links

Related

• [BUG-7873] Each time I tried to install the new SL update, I get "Error Opening File for Writing: C:\Program Files (x86)\SecondLifeViewer\win_crash_logger.exe #15533

Original Jira Fields

Field	Value
Issue	BUG-11301
Summary	On required update, clicking link to release notes opens browser behind menu with only option OK to close and begin update
Type	Bug
Priority	Unset
Status	Accepted
Resolution	Accepted
Reporter	Jason Hashimoto (jason.hashimoto)
Created at	2016-01-28T02:46:48Z
Updated at	2016-03-10T17:02:00Z

{
  'Business Unit': ['Platform'],
  "Is there anything you'd like to add?": "I duplicated this issue again to get screenshots and the exact same thing happened. I killed the win_crash_logger.exe and the update was fine. \r\n\r\n\r\nInstaller fails with:\r\n\r\nCan't write: C:\\Program Files (x86)\\SecondLifeViewer\\win_crash_logger.exe",
  'ReOpened Count': 0.0,
  'Severity': 'Unset',
  'System': 'SL Viewer',
  'Target Viewer Version': 'viewer-development',
  'What just happened?': 'I logged in to Second Life, and saw the "required update downloading" message. I then got a black screen with a popup saying saying a restart is required to install an update. There was a link to click for more info. The only button option was "Ok". I clicked on the more info link, which opened in the SL viewer the SL Wiki release notes - behind the pop-up. Because of the pop-up, I was unable to interact with the Wiki page in the background, so while trying to read the Release Notes I clicked "Ok" thinking I would be able to continue reading and would be given the choice to restart when I wanted to. SL immediately closed and the update installation began - which was then unable to complete installing because the win_crash_logger.exe process was running.',
  'What were you doing when it happened?': 'signing on',
  'What were you expecting to happen instead?': "I would expect that when clicking on the more info link within the pop-up about the required update that I would be able to navigate or use the window it pops up in. In addition I think that instead of just having the option of 'Ok', there should be something to indicate that this option immediately initiates the update such as 'Restart Now' or an additional dialog.\r\n\r\n",
}