[BUG-7526] my screen has boxes i can t close

[sl-service-account]

Steps to Reproduce

The media player boxes information don t close no matter what i try and neither X works or the OK to close it so i have my screen full of information boxes frozen for 4 days now.

Actual Behavior

Many information boxes opened in the right side of my sl screen saying that the media player can t open for the region where i was entering

Expected Behavior

i was entering the Portugal SIM

Other information

I was expecting those boxes to close with OK or X didn t work maybe it s a bug???

Attachments

• Portugal bug_001.jpg 2014-10-14 15:13:19

Links

Duplicates

• [BUG-2745] User spammed with notifications if SLPlugin.exe can't be found. #11841

Original Jira Fields

Field	Value
Issue	BUG-7526
Summary	my screen has boxes i can t close
Type	Bug
Priority	Unset
Status	Closed
Resolution	Contact Support
Reporter	lahana Mirajkar (lahana.mirajkar)
Created at	2014-10-14T19:13:19Z
Updated at	2014-10-15T15:55:19Z

{
  'Business Unit': ['Platform'],
  'Date of First Response': '2014-10-14T16:04:48.203-0500',
  "Is there anything you'd like to add?": 'I was expecting those boxes to close with OK or X didn t work maybe it s a bug???',
  'Severity': 'Unset',
  'System': 'SL Viewer',
  'Target Viewer Version': 'viewer-development',
  'What just happened?': 'Many information boxes opened in the right side of my sl screen saying that the media player can t open for the region where i was entering',
  'What were you doing when it happened?': 'The media player boxes information don t close no matter what i try and neither X  works or the OK to close it so i have my screen full of information boxes frozen for 4 days now.',
  'What were you expecting to happen instead?': 'i was entering the Portugal SIM',
  'Where': 'http://maps.secondlife.com/secondlife/Brunei/217/219/21',
}

[sl-service-account]

lahana Mirajkar commented at 2014-10-14T19:15:38Z

In this photo i sent to you the boxes don t appear but they are there cutting my view to the right side of the game :(

[sl-service-account]

Whirly Fizzle commented at 2014-10-14T21:04:48Z

Heya Lahana,

Please see BUG-2745

This problem with the "No Media Plugin was found to handle the "text/html" mime type. Media of this type will be unavailable." notifications being spammed like this can happen if the viewer cannot find the file named slplugin.exe within the viewer install folder.
The most likely cause of this is that your antivirus software has deleted or blocked slplugin.exe.

If you go into the viewers install folder, you should see a file named slplugin.exe in there. If it is missing then your security software deleted it. If it is present then your security software blocked it.
If slplugin.exe is present, whitelist it with your security software.
If slplugin.exe isn't present, reinstall the viewer but do not launch it. Check that slplugin is now present and add it to your security software whitelist before you launch the viewer.

If you need any further help getting slplugin whitelisted then you should contact Linden Lab support directly at https://support.secondlife.com/contact-support/

Hope that helps :)