[BUG-7528] Character glitch

[sl-service-account]

Steps to Reproduce

I had just logged on and let my character to render

Actual Behavior

I logged onto the game and waited for my character to render, but when it did, part of my characters body was extended away from where I was for about what would be 30 feet in game.

Expected Behavior

I was expecting it to render normally, but to my surprise, it didn't.

Other information

Links

Duplicates

• [BUG-5156] Dresses purporting to be Fitted Mesh stretch to 0,0,0 #13283

Original Jira Fields

Field	Value
Issue	BUG-7528
Summary	Character glitch
Type	Bug
Priority	Unset
Status	Closed
Resolution	Duplicate
Reporter	Akharia (akharia)
Created at	2014-10-15T01:48:05Z
Updated at	2014-10-15T15:54:32Z

{
  'Business Unit': ['Platform'],
  'Date of First Response': '2014-10-14T21:48:10.584-0500',
  'Severity': 'Unset',
  'System': 'SL Viewer',
  'Target Viewer Version': 'viewer-development',
  'What just happened?': 'I logged onto the game and waited for my character to render, but when it did, part of my characters body was extended away from where I was for about what would be 30 feet in game.',
  'What were you doing when it happened?': 'I had just logged on and let my character to render',
  'What were you expecting to happen instead?': "I was expecting it to render normally, but to my surprise, it didn't.",
  'Where': 'http://maps.secondlife.com/secondlife/Learning%20Island%205/109/79/9',
}

[sl-service-account]

Whirly Fizzle commented at 2014-10-15T02:48:11Z

Heya Akharia,

Because you are new, you will have been given one of the new fitted mesh starter avatars.
There is a known problem with these avatars on AMD graphics cards with certain graphics settings - please see BUG-5156 and BUG-5139 for this bug.

If you are able to update your graphics driver to at least the 14.4 catalyst, part of this bug will be fixed.
You are using the Catalyst 12.01 driver currently.
The latest driver for you card (14.9 catalyst) can be downloaded here: http://support.amd.com/en-us/download/desktop?os=Windows%207%20-%2064
If you are unsure if this is the correct driver for your card or your system is a laptop, please use the AMD autodetect tool to update your drivers: http://support.amd.com/en-us/download/auto-detect-tool

Once your driver is updated, the bug filed at BUG-5139 will be fixed and you wlll see non-fitted rigged mesh display correctly on all graphics settings.

The driver update does not fix the glitching on Fitted mesh however. You will need to change some graphics settings to fix this:

• Go to Me -> Preferences -> Graphics -> Advanced.
• Tick "Advanced Lighting Model" - enabling this setting may cause a drop in performance.
• If ticking advanced lighting model does not help, then go to Me -> Preferences -> Graphics -> Advanced and untick "Hardware skinning".
• Be aware that disabling hardware skinning can cause a large performance drop on some systems.

If you are still having problems viewing your avatar correctly, please go to Me -> Choose an avatar -> choose any of the avatars from the Classic tab - these avatars are not fitted mesh and will not have this bug for you.

Hope that helps :)