[BUG-7741] Half of the avatar bodies are smeared.

[sl-service-account]

Steps to Reproduce

Trying to figure out how Second Life worked.

Actual Behavior

I created an account, and the bodies have been 'smeared' since the log in process was completed.

Expected Behavior

I expected that the bodies would not be missing halves of themselves, or to be smeared and that I would not encounter a glitch firsthand, automatically after signing up for an account.

Other information

I am not sure if it is just my computer, or if it is a system error. Either way, I hope that this finds you well, and that the problem may be fixed easily.

Links

Duplicates

• [BUG-5156] Dresses purporting to be Fitted Mesh stretch to 0,0,0 #13283

Original Jira Fields

Field	Value
Issue	BUG-7741
Summary	Half of the avatar bodies are smeared.
Type	Bug
Priority	Unset
Status	Closed
Resolution	Duplicate
Reporter	emirose94 (emirose94)
Created at	2014-11-08T08:00:03Z
Updated at	2014-11-10T16:08:24Z

{
  'Business Unit': ['Platform'],
  'Date of First Response': '2014-11-08T14:50:00.862-0600',
  "Is there anything you'd like to add?": 'I am not sure if it is just my computer, or if it is a system error. Either way, I hope that this finds you well, and that the problem may be fixed easily.',
  'Severity': 'Unset',
  'System': 'SL Viewer',
  'Target Viewer Version': 'viewer-development',
  'What just happened?': "I created an account, and the bodies have been 'smeared' since the log in process was completed.",
  'What were you doing when it happened?': 'Trying to figure out how Second Life worked.',
  'What were you expecting to happen instead?': 'I expected that the bodies would not be missing halves of themselves, or to be smeared and that I would not encounter a glitch firsthand, automatically after signing up for an account.',
  'Where': 'Everywhere I have gone so far.\r\nSecond Life 3.7.19 (295700) Oct 20 2014 13:37:20 (Second Life Release)\r\nRelease Notes\r\n\r\nYou are at 140.2, 150.5, 54.9 in Helfell located at sim10702.agni.lindenlab.com (216.82.53.64:13017)\r\nSLURL: http://maps.secondlife.com/secondlife/Helfell/140/150/55\r\n(global coordinates 297,612.0, 278,678.0, 54.9)\r\nSecond Life Server 14.10.24.295913\r\nRetrieving...\r\n\r\nCPU: AMD A4-5000 APU with Radeon(TM) HD Graphics     (1497.18 MHz)\r\nMemory: 3547 MB\r\nOS Version: Microsoft Windows 8.1 64-bit  (Build 9600)\r\nGraphics Card Vendor: ATI Technologies Inc.\r\nGraphics Card: AMD Radeon HD 8330\r\n\r\nWindows Graphics Driver Version: 8.17.0010.1247\r\nOpenGL Version: 4.2.12618 Compatibility Profile Context 13.251.9001.1001\r\n\r\nlibcurl Version: libcurl/7.38.0 OpenSSL/1.0.1h zlib/1.2.8\r\nJ2C Decoder Version: KDU v7.0\r\nAudio Driver Version: FMOD Ex 4.44.31\r\nQt Webkit Version: 4.7.1 (version number hard-coded)\r\nVoice Server Version: Vivox 4.6.0009.20030\r\n\r\nBuilt with MSVC version 1600\r\nPackets Lost: 73/75,121 (0.1%)',
}

[sl-service-account]

Whirly Fizzle commented at 2014-11-08T20:50:01Z

Heya Emirose,

There is a known problem with some rigged mesh and fitted mesh on AMD graphics cards with certain graphics settings - please see BUG-5156 and BUG-5139 for this bug.

If you are able to update your graphics driver to at least the 14.4 catalyst, part of this bug will be fixed.
You are using the Catalyst 13.12 driver currently.
The latest driver for you card (14.9 catalyst) can be downloaded here: http://support.amd.com/en-us/download/desktop?os=Windows%208.1%20-%2064
Note: Do not use the 14.9.2 bets driver because it has a bug that causes all rigged mesh to be invisible.
If you are unsure if this is the correct driver for your card or your system is a laptop, please use the AMD autodetect tool to update your drivers: http://support.amd.com/en-us/download/auto-detect-tool

Once your driver is updated, the bug filed at BUG-5139 will be fixed and you wlll see non-fitted rigged mesh display correctly on all graphics settings.

The driver update does not fix the glitching on Fitted mesh however.
There is a fix for this problem in the SnowStorm-RC viewer, which can be downloaded here: http://wiki.secondlife.com/wiki/Release_Notes/Second_Life_Project_Snowstorm/3.7.20.296071

If you update your graphics driver and update to the SnowStorm-RC viewer, your problem should be fixed.

Just incase you are still having problems after doing this, you can change some graphics settings to fix the bug:

• Go to Me -> Preferences -> Graphics -> Advanced.
• Tick "Advanced Lighting Model" - enabling this setting may cause a drop in performance.
• If ticking advanced lighting model does not help, then go to Me -> Preferences -> Graphics -> Advanced and untick "Hardware skinning".
• Be aware that disabling hardware skinning can cause a large performance drop on some systems.

Hope that helps :)