[BUG-7773] Cannot log on

[sl-service-account]

Steps to Reproduce

Nothing

Actual Behavior

Login information does not appear

Expected Behavior

Have to login come on and get on SL

Other information

Links

Duplicates

• [BUG-7783] Crash on launch in GPU benchmark #15457

Original Jira Fields

Field	Value
Issue	BUG-7773
Summary	Cannot log on
Type	Bug
Priority	Unset
Status	Closed
Resolution	Duplicate
Reporter	Lax74 (lax74)
Created at	2014-11-11T04:41:47Z
Updated at	2014-12-04T22:15:48Z

{
  'Business Unit': ['Platform'],
  'Date of First Response': '2014-11-11T12:34:45.922-0600',
  'Severity': 'Unset',
  'System': 'SL Viewer',
  'Target Viewer Version': 'viewer-development',
  'What just happened?': 'Login information does not appear',
  'What were you doing when it happened?': 'Nothing',
  'What were you expecting to happen instead?': 'Have to login come on and get on SL',
}

[sl-service-account]

Whirly Fizzle commented at 2014-11-11T18:34:46Z, updated at 2014-11-11T18:35:35Z

Heya Lax,

You are on an older version of the viewer there.

Please can you update to the latest version from https://secondlife.com/support/downloads/ and see if this fixes your problem.

Theres been quite a few people having this problem with the login fields not appearing. They all have one thing in common and that is they are using an old version of the viewer.
Not sure of the cause but I suspect they all got a viewer update to a version using the new login screen layout but they are launching an older version of the viewer from an old desktop shortcut, which is breaking the login page (because of saved settings made from the newer version).

Please comment back if the latest release works okay for you.

[sl-service-account]

Kyle Linden commented at 2014-12-04T22:15:29Z

Hello Lax74,

Please see BUG-7783 with links to a new viewer build that should resolve this issue for you.