[BUG-7823] appearance looks strange and unusual

[sl-service-account]

Steps to Reproduce

nothing, just logged in

Actual Behavior

I logged in for the first time and my avatar's legs were stretched behind her, some weird glitch that wont go away

Expected Behavior

a normal looking body

Other information

Links

Duplicates

• [BUG-5156] Dresses purporting to be Fitted Mesh stretch to 0,0,0 #13283

Original Jira Fields

Field	Value
Issue	BUG-7823
Summary	appearance looks strange and unusual
Type	Bug
Priority	Unset
Status	Closed
Resolution	Duplicate
Reporter	Krysbunny (krysbunny)
Created at	2014-11-16T09:08:19Z
Updated at	2014-11-17T18:09:28Z

{
  'Business Unit': ['Platform'],
  'Date of First Response': '2014-11-16T03:22:03.875-0600',
  'Severity': 'Unset',
  'System': 'SL Viewer',
  'Target Viewer Version': 'viewer-development',
  'What just happened?': "I logged in for the first time and my avatar's legs were stretched behind her, some weird glitch that wont go away",
  'What were you doing when it happened?': 'nothing, just logged in',
  'What were you expecting to happen instead?': 'a normal looking body',
  'Where': '\r\nYou are at 229.1, 20.3, 30.3 in Social Island 1 located at sim10145.agni.lindenlab.com (216.82.49.11:13019)\r\nSLURL: http://maps.secondlife.com/secondlife/Social%20Island%201/229/20/30\r\n(global coordinates 261,605.0, 268,308.0, 30.3)\r\nSecond Life Server 14.10.24.295913\r\nRetrieving...\r\n\r\nCPU: AMD A6-4455M APU with Radeon(tm) HD Graphics    (2096.07 MHz)\r\nMemory: 3555 MB\r\nOS Version: Microsoft Windows 8.1 64-bit  (Build 9600)\r\nGraphics Card Vendor: ATI Technologies Inc.\r\nGraphics Card: AMD Radeon HD 7500G\r\n\r\nWindows Graphics Driver Version: 8.17.0010.1230\r\nOpenGL Version: 4.2.12422 Compatibility Profile Context 13.152.1.1000\r\n\r\nlibcurl Version: libcurl/7.38.0 OpenSSL/1.0.1h zlib/1.2.8\r\nJ2C Decoder Version: KDU v7.0\r\nAudio Driver Version: FMOD Ex 4.44.31\r\nQt Webkit Version: 4.7.1 (version number hard-coded)\r\nVoice Server Version: Vivox 4.6.0009.20030',
}

[sl-service-account]

Whirly Fizzle commented at 2014-11-16T09:22:04Z

Heya Krysbunny,

Because you are new, you will have been given one of the new fitted mesh starter avatars.
There is a known problem with some rigged mesh and fitted mesh on AMD graphics cards with certain graphics settings - please see BUG-5156 and BUG-5139 for this bug.

If you are able to update your graphics driver to at least the 14.4 catalyst, part of this bug will be fixed.
You are using the Catalyst 13.9 driver currently.
The latest driver for you card is the 14.9 Catalyst which can be downloaded here: http://support.amd.com/en-us/download/desktop?os=Windows%208.1%20-%2064

If you are unsure if this is the correct driver for your card or your system is a laptop, please use the AMD autodetect tool to update your drivers: http://support.amd.com/en-us/download/auto-detect-tool

There is a fix for the BUG-5156 problem in the SnowStorm-RC viewer, which can be downloaded here: http://wiki.secondlife.com/wiki/Release_Notes/Second_Life_Release/3.7.21.296724

Once your driver is updated and you change to using the SnowStorm-RC viewer, this bug should be fixed for you.

Hope that helps :)