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[BUG-7924] my legs to the avatar are across the map. #15580

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sl-service-account opened this issue Nov 28, 2014 · 1 comment
Closed
1 task

[BUG-7924] my legs to the avatar are across the map. #15580

sl-service-account opened this issue Nov 28, 2014 · 1 comment

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@sl-service-account
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sl-service-account commented Nov 28, 2014

Steps to Reproduce

i just joined

Actual Behavior

i can only move one leg, the other is stuck

Expected Behavior

to have normal legs

Other information

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Duplicates

Original Jira Fields
Field Value
Issue BUG-7924
Summary my legs to the avatar are across the map.
Type Bug
Priority Unset
Status Closed
Resolution Duplicate
Reporter Genskickinit (genskickinit)
Created at 2014-11-28T04:26:10Z
Updated at 2014-11-30T12:34:36Z
{
  'Business Unit': ['Platform'],
  'Date of First Response': '2014-11-27T23:17:36.072-0600',
  'Severity': 'Unset',
  'System': 'SL Viewer',
  'Target Viewer Version': 'viewer-development',
  'What just happened?': 'i can only move one leg, the other is stuck',
  'What were you doing when it happened?': 'i just joined',
  'What were you expecting to happen instead?': 'to have normal legs',
  'Where': 'http://maps.secondlife.com/secondlife/Social%20Island%203/16/44/18',
}
@sl-service-account
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Whirly Fizzle commented at 2014-11-28T05:17:36Z

Heya Genskickinit,

There is a known problem with some rigged mesh and fitted mesh on AMD graphics cards with certain graphics settings - please see BUG-5156 and BUG-5139 for this bug.
You are a new Resident so you will have been given one of the new fitted mesh starter avatars, which unfortunately are affected by this bug.

If you are able to update your graphics driver to at least the 14.4 catalyst, part of this bug will be fixed.
You are using the old Catalyst 13.9 driver currently.
The latest driver for you card is the 14.9 Catalyst which can be downloaded here: http://support.amd.com/en-us/download/desktop?os=Windows%207%20-%2032
(Note: Do not choose the 14.11.2 Beta driver - this driver has a bug which causes all rigged mesh to be invisible)

If you are unsure if this is the correct driver for your card or your system is a laptop, please use the AMD autodetect tool to update your drivers: http://support.amd.com/en-us/download/auto-detect-tool

There is a fix for the BUG-5156 problem in the SnowStorm-RC viewer, which can be downloaded here: http://wiki.secondlife.com/wiki/Release_Notes/Second_Life_Release/3.7.21.296724

Once your driver is updated and you change to using the SnowStorm-RC viewer, this bug should be fixed for you.

Hope that helps :)

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