[BUG-8998] Mac (Retina Display): Media texture videos play sound only... Actual video display area is blank/black.

[sl-service-account]

Steps to Reproduce

1. Create a new object.
2. Load media (video) on texture.
3. Click play.

– You'll hear the sound but the video area will be blank/black –

Actual Behavior

Youtube (or any other video source) loaded as object media texture plays audio but the display is blank/black.

Expected Behavior

The video should be visible along with the audio.

Other information

Flash NPAPI Plug-in version 17.0.0.134 is installed.

Links

Duplicates

• [BUG-3694] Adobe FlashPlayer 11.8.x & Mac OS X: media streaming broken, black or blank video screen, only sound plays ok [ affects all Apple users with OS X 10.6.8 up to 10.9.2 ] - old legacy code in Webkit needs update to CoreGraphics & CocoaEvents #11885

Original Jira Fields

Field	Value
Issue	BUG-8998
Summary	Mac (Retina Display): Media texture videos play sound only... Actual video display area is blank/black.
Type	Bug
Priority	Unset
Status	Closed
Resolution	Duplicate
Reporter	davidventer (davidventer)
Created at	2015-04-09T21:50:39Z
Updated at	2015-04-18T04:33:00Z

{
  'Business Unit': ['Platform'],
  'Date of First Response': '2015-04-09T16:56:29.178-0500',
  "Is there anything you'd like to add?": 'Flash NPAPI Plug-in version 17.0.0.134 is installed.',
  'Severity': 'Unset',
  'System': 'SL Viewer',
  'Target Viewer Version': 'viewer-development',
  'What just happened?': 'Youtube (or any other video source) loaded as object media texture plays audio but the display is blank/black.',
  'What were you doing when it happened?': "1) Create a new object.\r\n2) Load media (video) on texture.\r\n3) Click play.\r\n\r\n-- You'll hear the sound but the video area will be blank/black --",
  'What were you expecting to happen instead?': 'The video should be visible along with the audio.',
}

[sl-service-account]

Whirly Fizzle commented at 2015-04-09T21:56:29Z

Heya David,

Please see BUG-3694 for this bug.
The only workaround for now is to roll back to an earlier version of flash then 11.8.
Note that you may not wish to do this because this will break flash in the Safari browser and the earlier versions of Flash also have unfixed security problems.

[sl-service-account]

davidventer commented at 2015-04-09T22:35:10Z

Hi Whirly, thanks for the info.

I don't use Flash in Safari... Using HTML5 Only.

I only installed Flash for SL since HTML5 audio/video doesn't seem to be working in SL? Wish it did! :(

I'll check the other bug for a temporary fix.

[sl-service-account]

davidventer commented at 2015-04-09T22:37:20Z

Wow, that issue was reported 21/Aug/13... It's still not fixed? What the ****?!?