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[BUG-9133] MY LEGGG #16668

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sl-service-account opened this issue Apr 26, 2015 · 1 comment
Closed
1 task

[BUG-9133] MY LEGGG #16668

sl-service-account opened this issue Apr 26, 2015 · 1 comment

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@sl-service-account
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sl-service-account commented Apr 26, 2015

Steps to Reproduce

Joining second life in the tutorial, it's been like this for a while and I've logged in and out

Actual Behavior

Everyone's leg is flying away from their body

Expected Behavior

To have a leg attached to my body

Other information

ur graphics r nawt imvu enuff eb0ss

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Duplicates

Original Jira Fields
Field Value
Issue BUG-9133
Summary MY LEGGG
Type Bug
Priority Unset
Status Closed
Resolution Contact Support
Reporter eb0ss (eb0ss)
Created at 2015-04-26T02:22:06Z
Updated at 2015-04-27T18:00:25Z
{
  'Business Unit': ['Platform'],
  'Date of First Response': '2015-04-25T22:05:58.339-0500',
  "Is there anything you'd like to add?": 'ur graphics r nawt imvu enuff eb0ss',
  'Severity': 'Unset',
  'System': 'SL Viewer',
  'Target Viewer Version': 'viewer-development',
  'What just happened?': "Everyone's leg is flying away from their body",
  'What were you doing when it happened?': "Joining second life in the tutorial, it's been like this for a while and I've logged in and out",
  'What were you expecting to happen instead?': 'To have a leg attached to my body',
  'Where': 'http://maps.secondlife.com/secondlife/Social%20Island%202/74/69/18',
}
@sl-service-account
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Whirly Fizzle commented at 2015-04-26T03:05:58Z

Heya eb0ss,

Please see BUG-5139 / BUG-5156 for details of this bug.

To fix all cases of this bug, you will need to be using at least the 14.4 Catalyst driver version - you are currently using 8.17.0010.1063, which is the Catalyst 11.01 which is very out of date now.
A temporary workaround to the avatar stretching issue is to go to Me -> Preferences -> Graphics -> Advanced and untick "Hardware skinning".
Once your driver is updated, tick hardware skinning again to be sure this problem is fixed.

The situation is not quite as simple as updating your driver to the latest version (the 14.12 catalyst omega drivers) because this driver has a different bug (see BUG-7653) which causes all rigged mesh to be invisible unless hardware skinning is disabled.

You need to update to either the 14.4 or the 14.9 Catalyst driver version in order to fix the avatar stretching bug and to avoid the invisible rigged mesh bug.
You can find the 14.4 and 14.9 driver versions here: http://support.amd.com/en-us/download/desktop/previous?os=Windows%207%20-%2064
Alternatively, you can update to the 15.4 Catalyst beta driver, which will fix the stretching problem and AMD also fixed the invisible rigged mesh problem in this driver version - see http://support.amd.com/en-us/kb-articles/Pages/latest-catalyst-windows-beta.aspx

If you need further help getting your driver version updated, you can contact Linden Lab support directly at https://support.secondlife.com/contact-support/

Hope that helps :)

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