[BUG-9274] I can't see my avatar

[sl-service-account]

Steps to Reproduce

I just logged in. I completed the beginning island and now I am walking around and I still cannot see my avatar.

Actual Behavior

I just logged in for the first time and I cannot see myself at all.

Expected Behavior

I was expecting to see my avatar walking around.

Other information

Links

Duplicates

• [BUG-7653] AMD Catalyst 14.12 Release ( plus 14.9.2, 14.11.1, 14.11.2 Beta) drivers will not render rigged mesh unless hardware skinning is disabled. #15335

Original Jira Fields

Field	Value
Issue	BUG-9274
Summary	I can't see my avatar
Type	Bug
Priority	Unset
Status	Closed
Resolution	Duplicate
Reporter	TheKittenKat (thekittenkat)
Created at	2015-05-13T23:02:53Z
Updated at	2015-05-14T19:43:36Z

{
  'Business Unit': ['Platform'],
  'Date of First Response': '2015-05-13T18:26:27.387-0500',
  'Severity': 'Unset',
  'System': 'SL Viewer',
  'Target Viewer Version': 'viewer-development',
  'What just happened?': 'I just logged in for the first time and I cannot see myself at all.',
  'What were you doing when it happened?': 'I just logged in. I completed the beginning island and now I am walking around and I still cannot see my avatar.',
  'What were you expecting to happen instead?': 'I was expecting to see my avatar walking around.',
  'Where': 'http://maps.secondlife.com/secondlife/Social%20Island%202/132/104/703',
}

[sl-service-account]

Whirly Fizzle commented at 2015-05-13T23:26:27Z

Heya TheKittenKat,

Please see BUG-7653 for this bug.

The latest AMD Catalyst Omega 14.12 release graphics driver (8.17.0010.1333) has a known bug which causes all rigged mesh to be invisible unless hardware skinning is disabled.
You are currently using this buggy driver version.
The starter avatars are made of rigged mesh.

If you disable hardware skinning under Me -> Preferences -> Graphics -> Advanced, this will work around the problem but it isn't an ideal solution.

The best workaround for now is to either:
Roll back your graphics drivers to the Catalyst 14.9 release or the Catalyst 14.4 release version.
Older AMD drivers can be found here: http://support.amd.com/en-us/download/desktop/previous?os=Windows

You can also find more information and an alternative workaround on these 2 blog posts by Inara Pey:

• https://modemworld.wordpress.com/2014/12/09/latest-amd-catalyst14-12-drivers-continue-sl-rigged-mesh-woes/
• https://modemworld.wordpress.com/2014/12/13/amd-catalyst-drivers-additional-windows-workaround/

Or...
If you are happy using beta driver versions, update to the new AMD 15.4 beta catalyst version - this driver has a fix for the bug.
See https://modemworld.wordpress.com/2015/03/21/amds-catalyst-15-3-beta-driver-offers-sl-mesh-fix/ for details.
Catalyst beta 15.4 download: http://support.amd.com/en-us/kb-articles/Pages/latest-catalyst-windows-beta.aspx

Remember to tick "Hardware skinning" in graphics preferences again once you changed your driver version.

Hope that helps :)