[BUG-16722] unable to update

[sl-service-account]

Steps to Reproduce

unable to update shows error

Actual Behavior

unable to update

Expected Behavior

load the new update

Other information

this constantly happens with my updates

Links

Duplicates

• [BUG-7873] Each time I tried to install the new SL update, I get "Error Opening File for Writing: C:\Program Files (x86)\SecondLifeViewer\win_crash_logger.exe #15533

Original Jira Fields

Field	Value
Issue	BUG-16722
Summary	unable to update
Type	Bug
Priority	Unset
Status	Closed
Resolution	Duplicate
Reporter	Pettycoat (pettycoat)
Created at	2016-05-16T21:15:39Z
Updated at	2016-05-16T22:17:36Z

{
  'Business Unit': ['Platform'],
  'Date of First Response': '2016-05-16T17:17:36.182-0500',
  "Is there anything you'd like to add?": 'this constantly happens with my updates ',
  'ReOpened Count': 0.0,
  'Severity': 'Unset',
  'System': 'SL Viewer',
  'Target Viewer Version': 'viewer-development',
  'What just happened?': 'unable to update\r\n',
  'What were you doing when it happened?': 'unable to update shows error',
  'What were you expecting to happen instead?': 'load the new update ',
  'Where': 'during update Rooro opening file for writing: c;\\program files (x86)\\secondlife viewer\\ win_crash_logger.exe \r\nwith choices of abort retry ignore\r\nI click ignore and continue',
}

[sl-service-account]

Kyle Linden commented at 2016-05-16T22:17:36Z

Hello Pettycoat,

This is most likely a duplicate report of BUG-7873. When you encounter errors are they similar to those pictured in BUG-11013?

If so, we are aware of this issue and are working on a solution. In the mean time you can manually quit the win_crash_ogger.exe process.

1. Right-click on your windows task bar at the bottom of the screen

2. Select Start Task manager

3. Select Show all processes

4. Select win_crash_logger.exe

5. Click the End Process button

   Now you should be able to install Second Life without any issue. You may download a fresh copy of Second Life from https:/get.secondlife.com

   Thank you