[BUG-226707] [HiDPI] Logged in ok but the font size, chat window size and directional buttons ect. now massive

[sl-service-account]

What just happened?

As mentioned above, the recent download/update from Linden Labs has reset my screen somehow and I don't know how to get it back to looking normal. I use a widescreen UHD4K2K screen and it has never done this after a download before, now suddenly all the text boxes, the text, the movement buttons ext. are enormous and obscuring my view of my screen. The image behind all that looks normal on first glance but the buttons are so big they aren't even fitting on my screen correctly and my directional buttons are so big and not able to be made smaller.

What were you doing when it happened?

Downloaded the newest version/update from Linden Labs as it said I could not log on unless it was updated, so I updated it and now faced with this mess.

What were you expecting to happen instead?

I expected it to look exactly the same as I had logged off last night. After each update it has always gone back to how I had it now for some reason it's all out of proportion.

Other information

Links

Duplicates

• [BUG-226655] [HiDPI] Downloaded the new version. It does not fit onto the screen like the old version #5141

Original Jira Fields

Field	Value
Issue	BUG-226707
Summary	[HiDPI] Logged in ok but the font size, chat window size and directional buttons ect. now massive
Type	Bug
Priority	Unset
Status	Closed
Resolution	Duplicate
Labels	hidpi
Reporter	Stella Mahogany (stella.mahogany)
Created at	2019-04-06T07:05:54Z
Updated at	2019-04-08T15:41:49Z

{
  'Build Id': 'unset',
  'Business Unit': ['Platform'],
  'Date of First Response': '2019-04-08T10:41:11.301-0500',
  'ReOpened Count': 0.0,
  'Severity': 'Unset',
  'System': 'SL Viewer',
  'Target Viewer Version': 'viewer-development',
  'What just happened?': "As mentioned above, the recent download/update from Linden Labs has reset my screen somehow and I don't know how to get it back to looking normal.  I use a widescreen UHD4K2K screen and it has never done this after a download before, now suddenly all the text boxes, the text, the movement buttons ext.  are enormous and obscuring my view of my screen.  The image behind all that looks normal on first glance but the buttons are so big they aren't even fitting on my screen correctly and my directional buttons are so big and not able to be made smaller.",
  'What were you doing when it happened?': 'Downloaded the newest version/update from Linden Labs as it said I could not log on unless it was updated, so I updated it and now faced with this mess.',
  'What were you expecting to happen instead?': "I expected it to look exactly the same as I had logged off last night.  After each update it has always gone back to how I had it now for some reason it's all out of proportion. ",
  'Where': 'Second Life Release 6.2.0.525891 (64bit)\r\nRelease Notes\r\n\r\nYou are at 57.6, 214.8, 1,601.3 in Arbor Lake located at sim10562.agni.lindenlab.com (216.82.52.68:13003)\r\nSLURL: http://maps.secondlife.com/secondlife/Arbor%20Lake/58/215/1601\r\n(global coordinates 160,570.0, 284,119.0, 1,601.3)\r\nSecond Life Server 19.03.15.525315\r\nRelease Notes\r\n\r\nCPU: Intel(R) Core(TM) i7-2600 CPU @ 3.40GHz (3411.49 MHz)\r\nMemory: 16366 MB\r\nOS Version: Microsoft Windows 10 64-bit (Build 17134)\r\nGraphics Card Vendor: NVIDIA Corporation\r\nGraphics Card: GeForce GTX 960/PCIe/SSE2\r\n\r\nWindows Graphics Driver Version: 25.21.14.1771\r\nOpenGL Version: 4.6.0 NVIDIA 417.71\r\n\r\nWindow size: 3840x2035\r\nFont Size Adjustment: 96pt\r\nUI Scaling: 2\r\nDraw distance: 96m\r\nBandwidth: 10000kbit/s\r\nLOD factor: 1.125\r\nRender quality: 1\r\nAdvanced Lighting Model: Disabled\r\nTexture memory: 512MB\r\nVFS (cache) creation time: April 05 2019 23:42:23\r\n\r\nJ2C Decoder Version: KDU v7.10.4\r\nAudio Driver Version: FMOD Ex 4.44.64\r\nDullahan: 1.1.1320 / CEF: 3.3626.1895.g7001d56 / Chromium: 72.0.3626.121\r\nLibVLC Version: 2.2.8\r\nVoice Server Version: Vivox 4.9.0002.30313\r\n\r\nPackets Lost: 15/6,769 (0.2%)\r\nApril 06 2019 00:02:40',
}

[sl-service-account]

Kyle Linden commented at 2019-04-08T15:41:11Z

Hi Stella,

This is a duplicate of BUG-226655. Please review that issue for help resetting your Second Life UI scale to something readable.

Summary:

1. Click once in the name field
2. Press the Tab key 3 times (this should make the Log In button be selected)
3. Press the Space bar (this will activate the Log In button)

Once logged in press Ctrl+Alt+Shift+R
This will "Reset" your UI size to default.

Thanks!