[BUG-226828] Water Surface is not reflective on my SIM

[sl-service-account]

What just happened?

In other sims, when I cam underwater, I can see the water surface no mater what WL it's on. On my region, I can not. I can not change my region's WL/Environmental settings either.

I get the following error: Sorry, the settings couldn't be applied to the region. Leaving the region and then returning may help rectify the problem. The reason given was: The Windlight settings were empty or not well-formed. No changes were made.

What were you doing when it happened?

Building/rezzing.

What were you expecting to happen instead?

To see the water surface, to fix the environment setting

Other information

I am using the latest viewer on DL from the LL website

Links

Related

• [BUG-18248] Water surface not visible looking up while underwater if water level has 2 digits after decimal #2643

Original Jira Fields

Field	Value
Issue	BUG-226828
Summary	Water Surface is not reflective on my SIM
Type	Bug
Priority	Unset
Status	Needs More Info
Resolution	Unresolved
Reporter	KeliahAngelis (keliahangelis)
Created at	2019-04-21T18:35:58Z
Updated at	2019-04-22T16:44:53Z

{
  'Build Id': 'unset',
  'Business Unit': ['Platform'],
  'Date of First Response': '2019-04-22T08:09:53.793-0500',
  "Is there anything you'd like to add?": 'I am using the latest viewer on DL from the LL website',
  'ReOpened Count': 0.0,
  'Severity': 'Unset',
  'System': 'SL Viewer',
  'Target Viewer Version': 'viewer-development',
  'What just happened?': "In other sims, when I cam underwater, I can see the water surface no mater what WL it's on. On my region, I can not. I can not change my region's WL/Environmental settings either.\r\n\r\n I get the following error: Sorry, the settings couldn't be applied to the region. Leaving the region and then returning may help rectify the problem. The reason given was: The Windlight settings were empty or not well-formed. No changes were made.",
  'What were you doing when it happened?': 'Building/rezzing. ',
  'What were you expecting to happen instead?': 'To see the water surface, to fix the environment setting',
  'Where': 'http://maps.secondlife.com/secondlife/Trust/87/244/20',
}

[sl-service-account]

Whirly Fizzle commented at 2019-04-22T13:09:54Z, updated at 2019-04-22T13:12:47Z

Hiya Keliah,

I can reproduce this.

I'm pretty sure this problem is going to turn out to be a duplicate of BUG-18248.
The water height on your region is set to 18.95.

If you change the water height to the default of 20, do you then see the water surface?

[sl-service-account]

Whirly Fizzle commented at 2019-04-22T13:33:23Z

Regarding the "Sorry, the settings couldn't be applied to the region. Leaving the region and then returning may help rectify the problem. The reason given was: The Windlight settings were empty or not well-formed. No changes were made." error message.

This will happen if you try to set the "Use Second Life default" option under World -> Region/Estate -> Environment when using a non-EEP viewer.
You should be able to change your regions windlight by instead choosing the "Use the following settings" option under the "Use Second Life default" option & choosing an option from the list.

However be aware of another new bug - see BUG-226815 for details.
Changing your region windlight will not fix the water surface bug - only changing the region water height will fix that.
Your region windlight looks nice at the moment, I'd leave it alone because of BUG-226815.

[sl-service-account]

Kyle Linden commented at 2019-04-22T15:55:37Z

Hi Keliah,

Please try the new EEP viewer to change your regions settings.
http://wiki.secondlife.com/wiki/Release_Notes/Second_Life_Release/6.2.0.526104

Note: EEP viewer is a Release Candidate (RC) viewer and is still in-progress, so has other bugs. Once you have set the water height back to 20, then reinstall the default release viewer from https://get.secondlife.com to verify if the issue is resolved.

Please let us know if this fixes the issue and press Info Provided.

Thanks!