[BUG-227042] When exiting the LL SL viewer graphics are borked

[sl-service-account]

What just happened?

The image on my display went completely awry after exiting the viewer. See the attached picture.

What were you doing when it happened?

I didn't have to log in. Just run the viewer and exit. I can reproduce this at will.

What were you expecting to happen instead?

I was expecting my display to act normally.

Other information

I just updated my computer to Windows 10 1903. That's when it started happening. I have not tried reinstalling my system, but I have completely removed and reinstalled the graphics driver. Same thing happens.

Oddly, if I take a snapshot of the screen using Print screen and paste it into Paint, it looks normal.

To fix this issue I can either reboot or right-click the desktop, go to display settings, and either change the resolution of the display or change the scale. I can minimize the viewer without affecting the display. It only happens when I exit the viewer.

Attachments

• Bad Graphics.jpg 2019-05-26 22:23:04
• HH_Secondlife_logs.7z 2019-05-28 11:16:25
• HH_Trippy Rainbows.JPG 2019-05-28 11:15:36

Links

Related

• [BUG-226803] [Win] [nvidia] on exiting Second Life system video is distorted due to custom color profile #5257

Duplicates

• [BUG-227168] graphics problem  #5544
• [BUG-227172] Graphics Corruption upon quitting Second Life #5547

Original Jira Fields

Field	Value
Issue	BUG-227042
Summary	When exiting the LL SL viewer graphics are borked
Type	Bug
Priority	Unset
Status	Closed
Resolution	Duplicate
Reporter	Orange Planer (orange.planer)
Created at	2019-05-27T02:26:31Z
Updated at	2019-06-14T14:11:43Z

{
  'Build Id': 'unset',
  'Business Unit': ['Platform'],
  'Date of First Response': '2019-05-28T10:06:09.971-0500',
  "Is there anything you'd like to add?": "I just updated my computer to Windows 10 1903.  That's when it started happening.  I have not tried reinstalling my system, but I have completely removed and reinstalled the graphics driver.  Same thing happens.\r\n\r\nOddly, if I take a snapshot of the screen using Print screen and paste it into Paint, it looks normal.\r\n\r\nTo fix this issue I can either reboot or right-click the desktop, go to display settings, and either change the resolution of the display or change the scale.    I can minimize the viewer without affecting the display.  It only happens when I exit the viewer.",
  'ReOpened Count': 0.0,
  'Severity': 'Unset',
  'System': 'SL Viewer',
  'Target Viewer Version': 'viewer-development',
  'What just happened?': 'The image on my display went completely awry after exiting the viewer.  See the attached picture.',
  'What were you doing when it happened?': "I didn't have to log in.  Just run the viewer and exit.  I can reproduce this at will.",
  'What were you expecting to happen instead?': 'I was expecting my display to act normally.',
}

[sl-service-account]

Kyle Linden commented at 2019-05-28T15:06:10Z

Hi Orange,

This is a duplicate of an issue already reported in BUG-202704. We have a contribution to fix this on our roadmap but did not expect Win10 to start releasing their build that caused this issue so soon.

There may be a quick workaround that I would appreciate your confirmation whether it works or not. Press the keys:
Ctrl+Shift+WindowsKey+B

This should 'reset' graphics and resolve the issue. Please press the Info Provided button when you update this report.

Thanks!

[sl-service-account]

HunniHope commented at 2019-05-28T15:16:35Z, updated at 2019-05-28T15:20:41Z

On May 25th I updated to the Windows 10 version 1903 Build 18362.116 (this is the big  May 2019 update that has started rolling out) and ever since this update I am having this same issue with the Second Life viewer. 

The viewer launches, and runs just fine, the issue only arises when exiting the viewer. I don't even have to log in to get the issue to Repro, simply launching the viewer and closing it again will leave me with psychedelic rainbows, but unlike the OP the only option i have is a full reboot of my PC. 

This may or may not be connected, but on just one of the tests i received an error message, i 'think' it read "Failed to Execute SL Version Checker" but i have only had that error once in the many tests. 

I tried following steps from a previous Jira BUG-226803 but the steps in there call to disable windows default configuration and for the life of me i cannot get that to disable, the options is ticked and washed out as untouchable

Have also checked and confirmed that Night Light was not, and is not enabled. I have toggled this setting too to make sure it had't got stuck.

Versions tested:

• 6.2.2.527338

• 6.2.3.527251 (EEP)

  I have attached a screenshot showing my trippy rainbows, I have also attached my logs as a "just in case they might show something"

  The system information below is from Firestorm, not the SL Viewer, but I'm not comfortable with running the SL Viewer too often now.

  (By the way, Firestorm does not have this issue, but as part of the Firestorm  QA team being able to use the SL Viewer is somewhat important to us)

  Firestorm 6.2.3 (57489) May 21 2019 23:08:39 (64bit) (Firestorm-nightlyx64) with Havok support
  Release Notes

  You are at 198.6, 138.1, 2,103.1 in Benjamin located at sim10583.agni.lindenlab.com (216.82.52.145:13016)
  SLURL: http://maps.secondlife.com/secondlife/Benjamin/199/138/2103
  (global coordinates 153,031.0, 336,778.0, 2,103.1)
  Second Life RC LeTigre 19.05.17.527341
  Release Notes

  CPU: Intel(R) Core(TM) i5-4460 CPU @ 3.20GHz (3192.62 MHz)
  Memory: 8143 MB
  OS Version: Microsoft Windows 10 64-bit (Build 18362.116)
  Graphics Card Vendor: NVIDIA Corporation
  Graphics Card: GeForce GT 705/PCIe/SSE2

  Windows Graphics Driver Version: 23.21.13.9135
  OpenGL Version: 4.6.0 NVIDIA 391.35

  RestrainedLove API: RLV v3.2.1 / RLVa v2.2.0.57489
  libcurl Version: libcurl/7.54.1 OpenSSL/1.0.2l zlib/1.2.8 nghttp2/1.25.0
  J2C Decoder Version: KDU v7.10.6
  Audio Driver Version: FMOD Studio 1.10.13
  Dullahan: 1.1.1320 / CEF: 3.3626.1895.g7001d56 / Chromium: 72.0.3626.121
  LibVLC Version: 2.2.8
  Voice Server Version: Vivox 4.9.0002.30313

  Settings mode: Firestorm
  Viewer Skin: Firestorm (Grey)
  Window size: 1920x1017 px
  Font Used: Deja Vu (96 dpi)
  Font Size Adjustment: 0 pt
  UI Scaling: 1
  Draw distance: 64 m
  Bandwidth: 250 kbit/s
  LOD factor: 2
  Render quality: Medium-High (4/7)
  Advanced Lighting Model: Yes
  Texture memory: 512 MB (1)
  VFS (cache) creation time (UTC): 2019-5-10T21:57:15
  Built with MSVC version 1800
  Packets Lost: 3/15,740 (0.0%)
  May 28 2019 08:13:44 SLT

[sl-service-account]

HunniHope commented at 2019-05-28T15:29:26Z

after seeing my comment crossed timelines with Kyles I ran tests, 1 from log in screen, one after logging in fully.

CTRL+SHIFT+WIN+B did reset the rainbows for me

[sl-service-account]

Orange Planer commented at 2019-05-29T22:00:01Z

Thank you for looking into this.  I can't check the ctrl-shift-windows-b option because (drumroll please...) it's not happening anymore.  No idea what the difference is.

[sl-service-account]

Kurshie Muromachi commented at 2019-05-29T23:55:48Z

This could be related. I saw another ticket about a gamma related matter. Adding for reference.

https://docs.microsoft.com/en-us/windows/release-information/status-windows-10-1903#454msgdesc

[sl-service-account]

Kyle Linden commented at 2019-05-31T15:25:14Z

Hi Orange,

Thanks for the update! We have shipped a Release Candidate we named Rainbow with a fix for this issue, other than that it is no different than the current default Second Life viewer.
https://releasenotes.secondlife.com/viewer/6.2.3.527584.html

Thanks!