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[BUG-10648] [CoreHTTP] sl logs me out #956

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sl-service-account opened this issue Nov 7, 2015 · 3 comments
Open
1 task

[BUG-10648] [CoreHTTP] sl logs me out #956

sl-service-account opened this issue Nov 7, 2015 · 3 comments

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@sl-service-account
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sl-service-account commented Nov 7, 2015

Steps to Reproduce

i was just waiting for tp to finish.nothing else was running.

Actual Behavior

i log into my account.then tp to somewhere.the next time i want to tp i get logged out after tp fails. this happens everytime i log in!

Expected Behavior

i expected to be tp'd to my next place.

Other information

this has been happening for several days now

Links

Duplicates

Original Jira Fields
Field Value
Issue BUG-10648
Summary [CoreHTTP] sl logs me out
Type Bug
Priority Unset
Status Needs More Info
Resolution Unresolved
Reporter 1hotshot1 (1hotshot1)
Created at 2015-11-07T23:03:24Z
Updated at 2017-07-07T15:51:51Z
{
  'Business Unit': ['Platform'],
  'Date of First Response': '2015-11-08T06:16:06.374-0600',
  "Is there anything you'd like to add?": 'this has been happening for several days now',
  'ReOpened Count': 0.0,
  'Severity': 'Unset',
  'System': 'SL Viewer',
  'Target Viewer Version': 'viewer-development',
  'What just happened?': 'i log into my account.then tp to somewhere.the next time i want to tp i get logged out after tp fails. this happens everytime i log in!',
  'What were you doing when it happened?': 'i was just waiting for tp to finish.nothing else was running.',
  'What were you expecting to happen instead?': "i expected to be tp'd to my next place.",
}
@sl-service-account
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Whirly Fizzle commented at 2015-11-08T12:16:06Z

Heya 1hotshot1,

There have been quite a few people reporting teleport disconnects on the viewer version you are currently using.
Can you remember if this problem started with the viewer update?

Please can you reproduce the teleport disconnection problem and once the viewer disconnects, quit the viewer.
Then before relaunching the viewer, zip up your logs folder & attach it to this issue using More Actions -> Attach files.
You will find the Logs folder here: C:\Users\ [USERNAME] \AppData\Roaming\SecondLife\logs.
This page gives more detailed instructions for finding the logs folder: http://community.secondlife.com/t5/English-Knowledge-Base/How-to-report-a-bug/ta-p/733545#Section_.3

Once you have attached your logs, if you install the default release viewer from https://secondlife.com/support/downloads/, does this fix the teleport problem?

@sl-service-account
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Kyle Linden commented at 2015-11-09T17:51:08Z

Hello 1hotshot1,

Please attach logs as Whirly asked and once done press the Info Provided button.

Thanks!

@sl-service-account
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1hotshot1 commented at 2015-11-09T23:01:18Z

downloaded default viewer and stopped the logging out. TP still freezes sometimes but i dont get logged out now

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