[BUG-100513] Character not loading showing a white blur of light

[sl-service-account]

Steps to Reproduce

logging in

Actual Behavior

logged in and character is not loading

Expected Behavior

character would load

Other information

Original Jira Fields

Field	Value
Issue	BUG-100513
Summary	Character not loading showing a white blur of light
Type	Bug
Priority	Unset
Status	Closed
Resolution	Contact Support
Reporter	Chelseaaxx (chelseaaxx)
Created at	2017-04-24T13:18:05Z
Updated at	2017-05-08T23:15:32Z

{
  'Business Unit': ['Platform'],
  'Date of First Response': '2017-04-24T09:44:00.968-0500',
  'ReOpened Count': 0.0,
  'Severity': 'Unset',
  'System': 'SL Viewer',
  'Target Viewer Version': 'viewer-development',
  'What just happened?': 'logged in and character is not loading ',
  'What were you doing when it happened?': 'logging in',
  'What were you expecting to happen instead?': 'character would load',
  'Where': 'http://maps.secondlife.com/secondlife/Ohana%20Cove/176/188/22',
}

[sl-service-account]

Alexa Linden commented at 2017-04-24T14:44:01Z

Please can you try the following:

Open your inventory and the open your "My Outfits" folder.
Choose any outfit folder there, right click it -> Replace current outfit. Your avatar should then rez.
If that does not help then go to Me -> Choose an avatar and pick any of those avatars by clicking on select.
Does your avatar then rez? If so, you should be able to get dressed in your usual avatar. 

If you are still having problems, please see http://community.secondlife.com/t5/English-Knowledge-Base/Troubleshooting-avatar-appearance/ta-p/1256955

If you need further help then you should contact LL support directly from: https://support.secondlife.com/contact-support/

Thank you