[BUG-232555] Voice is often not running after logout & quick login

[sl-service-account]

Repro:

1. Start the viewer and enable Preferences > Advanced > Allow Multiple Viewers.
2. Log in and make sure you are connected to voice.
3. Quit the viewer, wait until the viewer window disappears, then start the viewer again and log in.

Observed: This second session will not have voice active.

Expected: The second session would have voice. But also, your expectations are moot if you have Allow Multiple Viewers enabled.

What has changed: The viewer window closes more quickly when quit than older viewers.

Starting with the Performance Improvements viewer (6.6.0.571939) the viewer window closes quickly (1-2 seconds on my machine) after the quit button is pressed. The SecondLife processes take another 8-10 seconds to disappear from Task Manager. Meanwhile, I've already re-started the viewer, but only the first instance of the viewer is allowed access to the voice process.

In the MFA Viewer (6.5.5.571282) and older viewers the viewer window would remain on screen a full 8 to 10 seconds while shutting down, and the processes would clear from the Task Manager within 2 seconds after that. Restarting the viewer at that point would never collide with the first session and voice will work.

The viewer clearly states that "Allow Multiple Viewers" is unsupported feature when you enable it. I'm filing this issue because I've seen other people run into it when doing a quick relog.

---

What just happened?

Voice is sometimes not working after logging in.

What were you doing when it happened?

Quit SL, then log in again.

What were you expecting to happen instead?

SLvoice should be usable after logging in.

Other information

Links

Related

• [BUG-232971] Faster viewer shutdown time since performance improvements can lead to perceived inventory loss due to cache corruption #10142

Original Jira Fields

Field	Value
Issue	BUG-232555
Summary	Voice is often not running after logout & quick login
Type	Bug
Priority	Unset
Status	Needs More Info
Resolution	Unresolved
Labels	performance_improvement
Reporter	Dan Linden (dan.linden)
Created at	2022-08-30T16:24:35Z
Updated at	2022-11-28T18:19:25Z

{
  'Build Id': 'unset',
  'Business Unit': ['Platform'],
  'Date of First Response': '2022-08-30T12:11:27.333-0500',
  'ReOpened Count': 0.0,
  'Severity': 'Unset',
  'System': 'SL Viewer',
  'Target Viewer Version': 'viewer-development',
  'What just happened?': 'Voice is sometimes working after logging in.',
  'What were you doing when it happened?': 'Quit SL, then log in again.',
  'What were you expecting to happen instead?': 'SLvoice should be usable after logging in.',
}

[sl-service-account]

Kyle Linden commented at 2022-08-30T17:11:27Z

Imported but leaving in Needs More Info status, so that other reports may be added.

[sl-service-account]

Dan Linden commented at 2022-09-06T17:17:59Z

I suspect I'm seeing this bug because I usually enable "Allow Multiple Viewers". After turning this off, when I quit then start Second Life it complains that the viewer is still running. Second Life may be taking longer to shut down in recent builds. That is something to investigate next.