[BUG-10679] Voice distorted after updatting Windows 10

[sl-service-account]

Steps to Reproduce

• i have doing a complete uninstall and then reinstall of my SL viewers (including Firestorm.)
  *I test my voice with Second life viewer ,Firestorm, Singularity and tested it in echo valley place:
  it's always this monster voice

I change my microphone for news(Selecline ;Logitech) *I test my voice on Skype and it's is good , a woman voice ! i uninstal skype and test my voice in Second life :always monster voice

*I reinstalled my sound drivers *i had configure my software firewalls properly for Second Life.

• I apply the " Jira recommandation " and had change my microphone properties in Manage Audio Devices"for "2 channel, 16 bit, 44100 Hz (CD quality)."

*.I had contacting Second life support &technical assistance &create a case to have help :

With Linden Key Accounts Specialist we had run a some tests from my computer :

My network time is good & the Input device is set to the correct microphone in audio devices - Preferences > Sound & Media, "Input/Output Devices":

The problem still persists

Actual Behavior

Since July ,When i utilise the voice in Second life ,I hear others normally voice But my own voice has the robotic sound*-- voice morphing is not selected.

Expected Behavior

Recover my voice

Other information

Links

Duplicates

• [BUG-9875] Voice problem. Robotic voice from installing Windows 10 only on second life #17315

Original Jira Fields

Field	Value
Issue	BUG-10679
Summary	Voice distorted after updatting Windows 10
Type	Bug
Priority	Unset
Status	Closed
Resolution	Duplicate
Reporter	artemisia Mathy (artemisia.mathy)
Created at	2015-11-12T13:08:21Z
Updated at	2017-05-08T23:30:03Z

{
  'Business Unit': ['Platform'],
  'Date of First Response': '2015-11-12T07:55:44.758-0600',
  'ReOpened Count': 0.0,
  'Severity': 'Unset',
  'System': 'SL Viewer',
  'Target Viewer Version': 'viewer-development',
  'What just happened?': 'Since July ,When i utilise the voice in Second life ,I hear others normally voice But  my own voice has the robotic sound*-- voice morphing is not selected.\r\n',
  'What were you doing when it happened?': '* i have doing a complete uninstall and then reinstall of my SL viewers (including Firestorm.)\r\n*I test my voice with Second life viewer ,Firestorm, Singularity and tested it in echo valley place:\r\nit\'s always this monster voice \r\n\r\n*I change my microphone for news(Selecline ;Logitech)  *I  test  my voice on Skype and it\'s is good , a woman voice !* i uninstal skype and test my voice in Second life :always monster voice \r\n\r\n*I reinstalled my sound drivers *i had configure my  software firewalls properly for Second Life.\r\n\r\n* I apply the " Jira recommandation " and had change my microphone properties in Manage Audio Devices"for  "2 channel, 16 bit, 44100 Hz (CD quality)."\r\n\r\n*.I had contacting Second life support &technical assistance &create a case to have help :\r\n\r\nWith Linden Key Accounts Specialist  we had  run a some tests from my  computer :\r\n\r\nMy  network time is good & the Input device is set to the correct microphone in audio devices - Preferences > Sound & Media, "Input/Output Devices": \r\n\r\nThe problem still persists\r\n',
  'What were you expecting to happen instead?': 'Recover my voice',
  'Where': ' 217.7, 33.5, 22.0 in Estings located at sim10568.agni.lindenlab.com (216.82.52.74:13001)\r\n\r\nSLURL: http://maps.secondlife.com/secondlife/Estings/218/34/22\r\n\r\n(global coordinates 284,122.0, 271,393.0, 22.0)\r\nSecond Life Server 15.10.29.306991',
}

[sl-service-account]

Whirly Fizzle commented at 2015-11-12T13:55:45Z

Heya Artemisia,

This bug is filed at BUG-9875.
I see you already have a watch on that issue :)

Changing the Microphone default format to "2 channel, 16 bit, 44100 Hz (CD quality)" is fixing quite a few people with the Windows 10 monster voice bug, but it isn't fixing everyone.
For the people that isn't working for, I know of no workaround to fix it.
Though to note - some people are fixed by using a different external microphone. It seems to be mostly inbuilt laptop microphones that are affected.