M3 and M4 keys stop working after sleep.

[UnknownLOL]

Describe the bug
M3 and M4 keys stop working after sleep \ wake up. The longer it is in sleep mode the easier it is to reproduce this behavior.

Clear scenario to Reproduce
Steps to reproduce the behavior:

1. Leave the laptop for a while (for an hour or so, preferably) so it sleeps for some time.
2. Wake it up.
3. Try to use M3 \ M4 \ Fn+C - nothing happens. M1 and M2 still work though.

Expected behavior
The keys worked fine before sleep, expected them to work after sleep as well.

App Logs
log.txt

Desktop (please complete the following information):

• OS: [Windows 11]
• Laptop model: ROG Flow Z13 GZ301ZE

Asus software

• Armoury crate uninstalled
• MyASUS uninstalled
• Asus services running: 0

Additional context
Log seems to mention "Listener stopped" and "Listener terminated" pretty consistently after "Monitor turned off" (so - entering sleep mode). Most likely this is when keys stop working, not sure why it happens though. I've set Fn+C to launch custom task (Elevated MSI Afterburner) which also stops working, of course.
Also - Z13 have these keys as follows: M1 = Fn+F2, M2 = Fn+F3, M3 = Fn+F4, M4 = Fn+Space, not sure if it's relevant.

[seerge]

@UnknownLOL hello,

"Listener terminated" appears when USB device (keyboard) disconnects from the app. That's generally possible when laptop goes to sleep (even tho it doesn't happen on my devices).

But when laptop wakes up Monitor Power On even in a log, app always tries to re-establish connection with keyboard. Looks like it doesn't always happen in your case (it goes through windows, mb device itself is still sleeping).

I have added a second attempt to get in touch with keyboard on wake up (in 1 second after first one). And also added logging for case when it can't connect to anything.

Can you try this build and post a log ?
GHelper.zip

[UnknownLOL]

log.txt
Managed one test and everything seems to work alright.

Keyboard disconnecting makes a lot of sense as I have "USB Battery saver" option in Windows Settings turned on. It shuts off all USB devices while screen is off, I can only wake it with power button. Like you said - it probably tries to reconnect while kb is still in this shut off state.

[seerge]

@UnknownLOL ok, great to hear. Please test a bit more, and if retry seemed to help, i will include this in next release

[UnknownLOL]

log.txt

Did a couple more tests and in general 1s delay seems pretty reliable. However, it did fail to reconnect once (in 5 or 6 tests), here in the log:

7/5/2023 3:10:39 PM: Monitor Power Off
7/5/2023 3:11:57 PM: Listener terminated
7/5/2023 3:11:57 PM: Listener stopped
7/5/2023 3:11:58 PM: Timeout:5D-BA-C5-C4-00
7/5/2023 3:11:59 PM: Monitor Power On

It's the only time when there is a Timeout line inbetween Listener stopped and Monitor Power On. Not sure if it's coincidental.

[seerge]

@UnknownLOL , even in a case you mention

7/5/2023 3:11:59 PM: Monitor Power On
7/5/2023 3:10:39 PM: Monitor Power Off
7/5/2023 3:11:57 PM: Listener terminated
7/5/2023 3:11:57 PM: Listener stopped
7/5/2023 3:11:58 PM: Timeout:5D-BA-C5-C4-00
7/5/2023 3:11:59 PM: Monitor Power On
7/5/2023 3:11:59 PM: AutoSetting for Online
7/5/2023 3:11:59 PM: Input: \\?\hid#vid_0b05&pid_18c6&mi_02&col01#7&11e16951&0&0000#{4d1e55b2-f16f-11cf-88cb-001111000030}

It actually managed to reconnect (Input:\ line is a USB device it connects to)

So I assume it's now "solved" for you :)

Closing as completed then