[Bug] No QR code showing up on screen "Link your phone to Signal Desktop" #2309
Comments
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@shazz Thanks for your bug report and debug logs. Unfortunately, I didn’t find any errors in the logs and our QR code is generated locally. Have you tried restarting the app? Is there anything else notable about your machine or setup? |
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I have the same issue right now on Signal Desktop 1.16.2, the OS is OpenSUSE Leap 15. No QR code is displayed, pairing with android device is not possible |
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You'll see that progress dialog if we can't connect to the Signal Server to get the information necessary to show the QR code. A debug log (View -> Debug Log) might help us determine why it can't connect. |
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ok, I'll have a look. But it would be better to inform the user that the connection can not be established instead of just showing the progress bar forever ... |
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For Debuglog: Re-tested in two different network environments, same result, no QR code is displayed |
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@thommierother I've got no ideas for you. We try to open a 'provisioning' socket to start things off, and then it is immediately closed. Could be your OS and not your network. We don't test on OpenSUSE. |
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@scottnonnenberg-signal Anyway, thanks for checking the log, I will discuss further debugging with the SUSE guys |
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Info: further investigation showed that it was a proxy issue, not really an issue for signal - aside from the fact that some better information about connection issues would be fine (see previous comment). |
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Hiya. I too am having the same issues. Using Windows 10. Here are the debug logs: https://debuglogs.org/b134dde0f00b77db0943f3206db2990ff4b82bb585471aabd14b7066f342fb6d Would appreciate if you could have a look into this. So far I've tried restarting the app a couple of times. |
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Are you sure that's all it could be? Because I haven't setup a proxy. |
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@saurabh Pretty sure, given the errors. Either way, let's talk about it. Tell me about all the steps it takes, on your network, to get to the real internet. |
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Hey @scottnonnenberg-signal , thanks for taking the time to do this. Step 1: I'm connected over WiFi. Fresh Signal installation; makes a request to my router (192.168.0.1). That's all there is. I haven't changed my router settings at all, save for the WiFi config and reserved DHCP IP for my computer to forward a couple of ports. |
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@saurabh Despite the simplicity of your network setup, your log is filled with this. We can't keep a connection to the provisioning websocket. Maybe it's something to do with your ISP or ISP-provided hardware? You might consider trying to do some diagnostics of some kind. |
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@scottnonnenberg-signal What kind of diagnostics do you reckon I should run? |
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One thing you might do is try to set up Desktop on a different network. |
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Ah! I did actually try that early on thinking that it might be a problem with my home network. Used my phone's hotspot. Still no QR code, same error message. Redid the whole thing just now. https://debuglogs.org/edc72d88104c77edc8131a7aacf4241eb10724bdc28f149a610a52d2ffb7acca |
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Perhaps its been blocked by the government. I reside in the UAE. The app works perfectly on my phone so I didn't have reason to believe that it wouldn't on my desktop but that might be the cause of it. I can't think of anything else other than this. WIll test with a VPN and report back. (my current vpn has gotten blocked too, will take a little while) |
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@saurabh Ah, I think we've figured out the problem. The mobile apps have tools to make their requests look less obvious. Desktop does not. Maybe time to try a VPN? |
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no QR code for me either |
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The QR code only appears if we have a successful connection to the Signal Server. Your logs would help us determine what the problem is (View -> Debug Log). |
What ports/services or destinations could I look for on my firewall to see if it's getting blocked? |
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https://debuglogs.org/7f795cd39c70731838e8d8208d547c1c8a156143411bdb46b7d2e7d91416c613 Same symptoms as above... checked the debug logs and it seems to be different than a proxy issue? 'Timed out attempting to check IndexedDB status' is the first error in the list. Running on a VPN connected to the USA. Currently in China. |
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likewise.. different VPN in use and currently in China. mobile app has no problem. the desktop apps have been "disconnected" with QR code not loading since a couple of weeks ago we heard of an official ban of the app in the country. |
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@int-travel Looking at your log... This error suggests that we have no internet connection at all: And here you can see that we attempt to open the websocket to link, but there's never a resolution to this: A hint is here - when Desktop goes to check for updates, it never gets a result: |
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Fair enough... however the internet generally was working that day. This has been an ongoing issue as well. Just checked again now as I write and send this e-mail.
On Wednesday, April 14, 2021, 08:44:41 AM GMT+8, Scott Nonnenberg ***@***.***> wrote:
@int-travel Looking at your log...
This error suggests that we have no internet connection at all:
ERROR 2021-03-27T09:51:11.461Z GET https://textsecure-service.whispersystems.org/v1/config 0 Error
And here you can see that we attempt to open the websocket to link, but there's never a resolution to this:
INFO 2021-03-27T09:53:50.004Z opening provisioning socket https://textsecure-service.whispersystems.org
A hint is here - when Desktop goes to check for updates, it never gets a result:
ERROR 2021-03-27T09:55:00.114Z checkDownloadAndInstall: error RequestError: connect ETIMEDOUT 74.86.12.173:443
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Apologies are in order...
You were correct. My VPN was set to only tunnel the browsers. Deepest apologies for my ignorance and the greatest thanks for your help. I imagine the great firewall of China has found Signal.
On Wednesday, April 14, 2021, 09:08:58 AM GMT+8, david foley ***@***.***> wrote:
Fair enough... however the internet generally was working that day. This has been an ongoing issue as well. Just checked again now as I write and send this e-mail.
On Wednesday, April 14, 2021, 08:44:41 AM GMT+8, Scott Nonnenberg ***@***.***> wrote:
@int-travel Looking at your log...
This error suggests that we have no internet connection at all:
ERROR 2021-03-27T09:51:11.461Z GET https://textsecure-service.whispersystems.org/v1/config 0 Error
And here you can see that we attempt to open the websocket to link, but there's never a resolution to this:
INFO 2021-03-27T09:53:50.004Z opening provisioning socket https://textsecure-service.whispersystems.org
A hint is here - when Desktop goes to check for updates, it never gets a result:
ERROR 2021-03-27T09:55:00.114Z checkDownloadAndInstall: error RequestError: connect ETIMEDOUT 74.86.12.173:443
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hi any clue? |
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Make sure you're on VPN and all network traffic routes through VPN and not just browser data.
On Sunday, July 18, 2021, 04:15:01 PM GMT+8, otted ***@***.***> wrote:
hi
in China still the QR code does not display. latest log are here https://debuglogs.org/5808bd31332a9c8bb031c7a7ead93a36a31128c65ffdf9491d7a145862821876
any clue?
thanks for the help
@scottnonnenberg-signal
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I will check again, but it should be like this since other application which does not use browser access nicely to VPN. thanks |
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This seemed to occur in my case due to a blocked connection upon initial installation. Once the firewall was opened, I solved the lack of QR code by clearing the app's local data in the preferences pane and restarting it. |
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In my case, the IP 52.206.164.16 is simply blocked, the reason is (among others) "international als gefährlich eingestuft". Can you make it as an option in the configuration, so that I could use a ssh-tunnel to circumvent this? |
Bug description
When installing the Desktop app, the Link your phone to Signal Desktop screen appears but the QR code never shows up (only moving circles)
Steps to reproduce
Actual result:
The Link your phone to Signal Desktop screen appears but the QR code never shows up (only moving circles)
Expected result:
QR Code should appear for peering
Screenshots
Platform info
Signal version:
1.8.0
Operating System:
Win 10
Linked device version:
N/A at this point (will be IOS)
Link to debug log
https://debuglogs.org/bf1d35c0347a01181eae51330b259e7c59fb6cf32187b43915677a6220a6a7cf
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