Error: Cannot find module after upgrading to 1.34.4 on Windows 10

[hwinnemoe]

• I have searched open and closed issues for duplicates

---

Bug Description

After updating from 1.34.1 directly to 1.34.4, I only see the following error mesage (see Screenshots) and cannot use the app. The stacktrace reads very similar to #4394 (comment).

Steps to Reproduce

1. Update to 1.34.4
2. Restart the App

Actual Result:
See error message.

Expected Result:
Signal continues to work.

Screenshots

Platform Info

Signal Version: 1.34.4

Operating System: Windows 10 1909

Linked Device Version: 4.66.5

Link to Debug Log

The app does not open.

[scottnonnenberg-signal]

Please provide your full debug log - you can find it at C:\Users\<You>\AppData\Roaming\Signal\logs.

[hwinnemoe]

Please provide your full debug log - you can find it at C:\Users\<You>\AppData\Roaming\Signal\logs.

Can I send to you directly?

[scottnonnenberg-signal]

If you would be more comfortable with that, go right ahead.

[hwinnemoe]

I just did some quick search and replace, here you go:
log_san.log

Thanks for the quick reaction :)

[scottnonnenberg-signal]

I think you'll need to zip that up.

[hwinnemoe]

log_san.zip

You can also just press the up arrow and press keep. Also, this is a second machine, I could have just reinstalled the app but I wanted to file the issue since there might be more users who have that issue.

[scottnonnenberg-signal]

No hints in the log, unfortunately. I'd recommend two things:

• First, you might go into C:\Users\<You>\AppData\Local\Programs\Signal to see if you can find the file it's not able to access on disk
• Second, you can try reinstalling from https://signal.org/download to see if it fixes things. Reinstalling on top of an existing install will preserve all of your data (uninstall will remove it, though).

[hwinnemoe]

* First, you might go into `C:\Users\<You>\AppData\Local\Programs\Signal` to see if you can find the file it's not able to access on disk

I managed to extract the app.asar file and the node_sqlite3.node file is in there and extracted fine. The paths to node_sqlite3.node say that this is Electron v8.2. It should be v8.3.4, shouldn't it? I can upload it or look for anything else if it's of any help for you.

* Second, you can try reinstalling from https://signal.org/download to see if it fixes things. Reinstalling on top of an existing install will preserve all of your data (uninstall will remove it, though).

Thanks, I will do this when you tell me that there is nothing left for me to investigate.

[awforsythe]

I had the same issue; re-running the latest Windows installer fixed it for me.

[hwinnemoe]

I had the same issue; re-running the latest Windows installer fixed it for me.

I installed 1.34.4 and it now starts and works fine. I preserved the previous app.asar file if it is of any interest for further investigation.

[hwinnemoe]

Closing this as resolved.