Signal on macOS often unlinks

[Sislik42]

Using a supported version?

• I have searched searched open and closed issues for duplicates.
• I am using Signal-Desktop as provided by the Signal team, not a 3rd-party package.

Overall summary

Signal on macOS often unlinks and then I can§t use it anymore, until I link it again using app on iPhone

Steps to reproduce

1. Link Signal app on macOS with Signal on iPhone
2. Wait some time
3. Signal is unlinked

Expected result

Signal never unlink from macOS app

Actual result

Signal sometimes unlinks from macOS app.

Screenshots

No response

Signal version

7.4.0

Operating system

macOS 14.4.1

Version of Signal on your phone

Unknown, I don't have my iPhone with me know

Link to debug log

No response

[ayumi-signal]

Hi! Sorry this is happening for you. Can you please provide debug logs? On desktop that's Menu -> View -> Debug Log.

[Sislik42]

Hi, this is my debug log:
debuglog.txt

[Ismail-Benali]

@Sislik42 Try uninstalling Signal on your macOS and then reinstalling it. This may help fix errors or check the activated device sessions in the Signal app on the iPhone to make sure that the macOS device is still connected.

[scottnonnenberg-signal]

@Ismail-Benali @Sislik42 I wouldn't recommend an uninstall/reinstall cycle. I would recommend going to your primary device, to the Settings area, then the Linked Devices screen. That will tell you how recently the linked device in question has been used - if it hasn't been used recently, then that's the explanation for it being unlinked.

We've recently added popup reminders to Android and iOS to let you know when a device is soon to be auto-unlinked, hopefully that helps!

[Sislik42]

@scottnonnenberg-signal so it's not a bug, but it's a feature? :-) Thank you for explaining.

I don't use Signal on my Mac very often, so it's highly possible that it was unlinked automatically by design.
Would it be possible to have an option to never unlink a device?

I understand that it's unliked automatically for security reasons, but this computer is a Mac Studio which stands only on my desk and I'm the only user there, so risk is basically none :-)