"Problem Retrieving Data" and then crash

[stefan2904]

• I have searched open and closed issues for duplicates (this is similar but just in a comment; Crash on Launch (Launch Failure) #5395 (comment))
• I am submitting a bug report for existing functionality that does not work as intended
• This isn't a feature request or a discussion topic

---

Bug description

When I start Signal, I get the "Problem Retrieving Data" screen. After confirming it, the all displays that it is now recovering the database but crashes after 10 seconds. There is no way to skip the recovery or retrieve debug logs.

It might be the case that this was triggered by a full device storage, but now there is >1GB space free.

Steps to reproduce

• Start app
• Immediately get "Problem Retrieving Data" screen
• Click continue
• For 10 seconds, get recovery screen

Actual result: Describe here what happens after you run the steps above (i.e. the buggy behaviour)

• App crashes without Error message or debug log
• No access to existing or new messages, not able to send messages

Expected result: Describe here what should happen after you run the steps above (i.e. what would be the correct behaviour)

• Successful Recovery
• Able to start Signal and access messages

Screenshots

Device info

Device: iPhone SE 2020

iOS version: 17.3.1

Signal version: 7.11

Link to debug log

• Log from app not available
• Log from iOS send to signal support.

[stefan2904]

The log indicates a SIGTRAP and some Address size faults below.

{"beforePC":"4gMZquMDF6rkAxWq5QMTquYDFqrnAxiqFQCA0pUDAJTgAxSq1xgPlA==","atPC":"IAAg1IgSgFL\/EwC56AcA+UgAgFLoAwA54CYAsADQLZHjJgCwY0A6kQ=="},
  "basebandVersion" : "5.00.00",
  "exception" : {"codes":"0x0000000000000001, 0x00000001a96fe3fc","rawCodes":[1,7137649660],"type":"EXC_BREAKPOINT","signal":"SIGTRAP"},
  "termination" : {"flags":0,"code":5,"namespace":"SIGNAL","indicator":"Trace\/BPT trap: 5","byProc":"exc handler","byPid":1265},
  "os_fault" : {"process":"Signal"},
  "faultingThread" : 2,
  "threads" : [{"id":115944,"threadState":{"x":[{"value":268451845},{"value":21592279046},{"value":8589934592},{"value":40694815129600},{"value":0},{"value":40694815129600},{"value":2},{"value":4294967295},{"value":18446744073709550527},{"value":9475},{"value":0},{"value":1},{"value":9475},{"value":11257864},{"value":4398046511104},{"value":0},{"value":18446744073709551569},{"value":7385227492,"symbolLocation":56,"symbol":"clock_gettime"},{"value":0},{"value":4294967295},{"value":2},{"value":40694815129600},{"value":0},{"value":40694815129600},{"value":6132049800},{"value":8589934592},{"value":21592279046},{"value":21592279046},{"value":4412409862}],"flavor":"ARM_THREAD_STATE64","lr":{"value":8449691408},"cpsr":{"value":0},"fp":{"value":6132049648},"sp":{"value":6132049568},"esr":{"value":1442840704,"description":" Address size fault"},"pc":{"value":8449692024},"far":{"value":0}},"queue":"com.apple.main-thread","frames":[{"imageOffset":4472,"symbol":"mach_msg2_trap","symbolLocation":8,"imageIndex":26},{"imageOffset":3856,"symbol":"mach_msg2_internal","symbolLocation":80,"imageIndex":26},{"imageOffset":3624,"symbol":"mach_msg_overwrite","symbolLocation":436,"imageIndex":26},{"imageOffset":3176,"symbol":"mach_msg","symbolLocation":24,"imageIndex":26},{"imageOffset":219804,"symbol":"__CFRunLoopServiceMachPort","symbolLocation":160,"imageIndex":27},{"imageOffset":211348,"symbol":"__CFRunLoopRun","symbolLocation":1208,"imageIndex":27},{"imageOffset":209912,"symbol":"CFRunLoopRunSpecific","symbolLocation":608,"imageIndex":27},{"imageOffset":13560,"symbol":"GSEventRunModal","symbolLocation":164,"imageIndex":28},{"imageOffset":2279584,"symbol":"-[UIApplication _run]","symbolLocation":888,"imageIndex":29},{"imageOffset":2277084,"symbol":"UIApplicationMain","symbolLocation":340,"imageIndex":29},{"imageOffset":4547992,"imageIndex":29},{"imageOffset":176700,"imageIndex":25},{"imageOffset":24012,"symbol":"start","symbolLocation":2240,"imageIndex":30}]}
...

[stefan2904]

fyi, the Signal support team replied to my email that they are aware of and working on that issue, but they cannot give a timeline.

So, in my case, I had to reset the app, loosing all old messages. 😭

[acanis]

This exact same issue just happened to me. My iPhone was running out of space and I opened signal. Now after freeing up space the Signal app says "Problem Retrieving Data" and immediately crashes when I click continue.
Is there no way to recover the data?

[birfan]

Tap 8 times on the white area of "Problem Retrieving Data". It will ask "What would you like to do with the link to your debug log?", and choose email support. I sent a bug report for the same issue last week.

I just hope they will fix it soon. The more people send their report, the more they will (hopefully) pay attention to this bug. Last two updates haven't fixed it for me, and I have read every single post about this issue. There is no way to recover the data.

[Nerodelo]

I got the same issue, any update? I don't want to lose my data

[Nerodelo]

Tap 8 times on the white area of "Problem Retrieving Data". It will ask "What would you like to do with the link to your debug log?", and choose email support. I sent a bug report for the same issue last week.

I just hope they will fix it soon. The more people send their report, the more they will (hopefully) pay attention to this bug. Last two updates haven't fixed it for me, and I have read every single post about this issue. There is no way to recover the data.

It's impossible for me to send report, app crash before

[birfan]

Tap 8 times on the white area of "Problem Retrieving Data". It will ask "What would you like to do with the link to your debug log?", and choose email support. I sent a bug report for the same issue last week.
I just hope they will fix it soon. The more people send their report, the more they will (hopefully) pay attention to this bug. Last two updates haven't fixed it for me, and I have read every single post about this issue. There is no way to recover the data.

It's impossible for me to send report, app crash before

Don't click "continue" on the "problem retrieving data" screen. Just tap 8 times on the white area. If that doesn't work, try contacting support directly.