Opera does not load the call

[danieleds]

I tested Chrome, Edge, Brave successfully but Opera hangs forever when trying to join the conference.

[danieleds]

@sparkplug0025 I transferred the issue by mistake, I've recreated it for you.

We're checking

[sparkplug0025]

This is my Opera version details:

Opera GX
LVL3 (core: 84.0.4316.52)

Browser identification
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/98.0.4758.109 Safari/537.36 OPR/84.0.4316.52

And a better yet context is that I can see my webcam light on, meaning that it seems like my webcam is recording the video, but the screen is stuck with the above loading... message, without any meaningful log in the console.

PS: I use this Opera browser to run google hangout meetings normally.

[danieleds]

Hi @sparkplug0025,

we could reproduce this on Opera. However, in that case Google Hangout didn't work either, asking us to grant camera permissions even though they were already granted:

After I disconnected and reconnected one of my camera devices, and restarted Opera, then it started working fine.

A couple of things we can try:

• Could you try again with SignalWire's demo and Google Hangout both open in parallel in two different tabs, to make sure that the behavior is consistent?
• Could you share the output of the following instructions, executed from the JavaScript inspector? (any tab is fine)
  • await navigator.mediaDevices.enumerateDevices()
  • await navigator.mediaDevices.getUserMedia({ audio: true, video: true })

[danieleds]

It appears that the issue was caused by a problem in Opera. We have released v3.11.0 of the js sdk to trigger an error message after a timeout.