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Expected Behavior (or desired behavior if a feature request)
I had 2FA enabled for my account. I removed 2FA and removed the 2FA account from the Microsoft Authenticator app. I then re-enabled 2FA in Snipe-IT and I would expect to be able to set it back up but it does not take me back to the setup process. Instead, it assumes I still am able to get a code.
Actual Behavior
The site takes me to a screen to enter a 2FA token. However, I can't get the token as the app no longer has the account. This would be identical to if you lost a phone or upgraded, etc. How do I actually get to a 2FA setup process in Snipe-IT, again?
Please confirm you have done the following before posting your bug report:
Include any additional information you can find in storage/logs and your webserver's logs.
Include what you've done so far in the installation, and if you got any error messages along the way.
Indicate whether or not you've manually edited any data directly in the database
Please do not post an issue without answering the related questions above. If you have opened a different issue and already answered these questions, answer them again, once for every ticket. It will be next to impossible for us to help you.
You have to reset the 2FA status in the user view mode as an admin. If you're locked out of your admin account, create another adsmin account via command line to reset it.
Thank you so much. As we allow users to turn 2FA on for themselves at this point I was looking under Edit Profile, where they would presumably look themselves:
But I was able to get it done from the People section. Thanks again!
Expected Behavior (or desired behavior if a feature request)
I had 2FA enabled for my account. I removed 2FA and removed the 2FA account from the Microsoft Authenticator app. I then re-enabled 2FA in Snipe-IT and I would expect to be able to set it back up but it does not take me back to the setup process. Instead, it assumes I still am able to get a code.
Actual Behavior
The site takes me to a screen to enter a 2FA token. However, I can't get the token as the app no longer has the account. This would be identical to if you lost a phone or upgraded, etc. How do I actually get to a 2FA setup process in Snipe-IT, again?
Please confirm you have done the following before posting your bug report:
Provide answers to these questions:
storage/logs
and your webserver's logs.Please do not post an issue without answering the related questions above. If you have opened a different issue and already answered these questions, answer them again, once for every ticket. It will be next to impossible for us to help you.
https://snipe-it.readme.io/docs/getting-help
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