QLM collect event logs related to paypal transactions. These logs are useful in diagnosing Paypal issues.
To collect detailed logs about a Paypal transaction:
- Go to Manage Keys / Sites
- Go to the Server Properties tab
- In the paypal category, set the paypalLoggingLevel to 15
- Click Ok
- Process a paypal sales transaction
- Go to Manage Keys
- Click Event Log and review the log for issues
To email our support team the logs:
- In the Event Log Viewer above, click Save to save the event log to a file
- Email us the file.