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Product definition changes are not saved

[This article does not apply to QLM Express customers. It is only relevant for QLM Pro, Enterprise or Doc customers.]

If you make changes to the product definition in the QLM Management Console / Define Products tab and the changes do not seem to get saved, follow the steps below to rectify the issue.

  • Launch the QLM Management Console.
  • Go to the Manage Keys tab.
  • Click Sites.
  • Go to the Files and Folders tab.
  • Copy the path of the Products File field to the clipboard.

mceclip0.png

  • Click Cancel to close the dialog window.
  • Next, click the Settings icon and select Options as shown below:

mceclip0.png

  • Locate the Products file path field.
  • Delete the current value then paste the path that you copied earlier to the clipboard.

mceclip1.png

  • Click Ok.
  • Restart QLM.
  • Go to the Define Products tab and make any change to the product as needed.
  • Click the Save button.
  • Go to the Manage Keys tab.
  • You should be prompted to upload your products to the server.
  • Answer 'yes' to upload the new product definition to the server.