Send out coaching outreach email to tool teams

[Erioldoesdesign]

Sending out comms to existing tool teams with offer for coaching:

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Out reach message below

Hi there I’m PERSON NAME from ORG NAME,

We’re reaching back out to you as you were part of the USABLE.tools Adoptable projects initial research conversations where we at Simply Secure investigated what kinds of open resources to create to address the most pressing challenges you face in the open-source field.

If you aren’t aware, we built resources focused around learning and practicing user testing and synthesis skills for developers and non-designers in open source tool teams. You can find the resources and community events we were involved in on the Adoptable projects microsite: A Dev’s guide to…

We’re now onto the next phase of the Adoptable project which is a more hands on approach to collaborating with OSS tools/projects and creating resources from these collaborations. We’d like to offer up to 4 hours of coaching and support to you and your OSS tool/project.

Coaching can mean many things so lets break down what our coaching can be:

• User Testing preparation support - helping to define who you want to recruit, writing a script for the user test interview and recruiting users for the test sessions.
• Live User Testing support - helping to interview/lead a user test on your tools
• User research synthesis session with up to 6 people
• Helping you decide what design activities are most effective for a problem you have in your OSS project.
• Helping with making sure User Research is as secure as possible, while also being open if desired.
• Prioritising issues/tasks/tickets based on design knowledge and user insight and coaching on human centred product management/maintainer processes that include a wide community of contributors.
• Team design workshops and exercises e.g. Ideation sketching sessions, crazy eights, how might we __, user personas, stakeholder mapping, user journey mapping etc.
• Open (Source) Design practices - How to set up design documentation, collaborative design systems and files for designers to participate and contribute to
• Ways to sustain design in the OSS project - Setting up for design contributions including how to onboard designers, offer tasks that are implementable for your tool/project and what to ask for from OSS volunteers
• Help with knowing what you want from design in the future and making a design plan together

What we expect from you:

• An idea of what your problems areas are and prioritisation (we can also help with this!)
• Attendance for meetings and collaborative sessions
• Written responses and collaborative feedback
• Be curious, open and responsive - don’t be afraid to ask for help and clarification!
• Patience - we’ll be coaching multiple projects at once
• To not expect that we ‘do’ the design work for you, that this is collaborative and about building up your team design capacity and knowledge.
• Consent and agreement to create any open resources for the wider OSS tool team community as a result of our coaching

What you can expect from us:

• 4 Hours of our time
• Open documentation and resources created as we collaborate on the coaching
• Following through on what you request from the coaching and flexibility should you discover you need to pivot your ask.
• Attendance, flexibility, honest feedback, understanding and support

When you book can you give us a short, response on what you’d like help with and the best openly accessible places to get information about your OSS tool and your progress/team. If you’re unsure what you’d like to ask for we can organise a short 30 min call to try to help out by asking questions and exploring the current state of your OSS project from a design perspective.

PERSON NAME on behalf of the Adoptable coaching team at Simply Secure