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Resumé |
Content professional focused on information design, user experience and accessibility. Having worked in startups, multinationals as well as public sector organizations, I know how to design for a variety of environments and users, and have experience with both high-level content strategy and hands-on content delivery.
I worked on making sure GitHub documentation meets user needs, is scalable, discoverable and accessible. This involved managing discovery efforts, identifying and closing content strategy gaps, and bringing user-centered design practices to how we plan, create and maintain documentation for GitHub's products. I also contributed to GitHub accessibility's community and culture by advising Hubbers on accessible content and writing accessibility guidance for internal and external audiences.
Notable work: Style guidance, "Footnotes" on GitHub Docs Style Guide
I designed technical guidance for technologists in government, with a focus on APIs and technical standards compliance. I produced content that met GOV.UK style and accessibility standards.
Notable work: Document guidance, "Creating and sharing spreadsheets" on GOV.UK
Led UX on various projects. I was responsible for user research and designing the experience, including information architecture and UI copy.
I led digital product development for Daye’s eCommerce platform, managed the research program to gain insights on customer experience, and designed product content.
Notable work: Content strategy, "Case study: Closing up shop for the holidays"
Multiply is an automated financial advisor mobile app. I was the first product employee and focused on customer development, UX and content strategy.
Notable work: Conversational Design, "Case study: Building a financial future, for free"
fafinder (previously frockadvisor) was a discovery app for independent boutique shopping. As well as general product management, my role included overseeing Design and Content.
Notable work: Product marketing blogpost, "Just launched: Browse by tag!", product marketing blogpost
Building on expertise gained in my role in user support, I developed experience in internationalization and product development, sparking my enthusiasm for designing user-centred experiences.
- Content: UX writing, microcopy, 'back-end' content strategy, style guides, training and guidance, technical documentation
- UX: Information architecture, wireframes, prototyping, heuristic evaluation
- Research: Survey design, interviews, personas, usability testing, synthesis
- Accessibility: WCAG, VoiceOver, content accessibility
- Technical: HTML/CSS, Git, Markdown, YAML, Jekyll, Python
- Tools: Figma, GitHub
- 2022: Leading Complex Projects (IDEO U)
- 2022: DesignOps: Scaling UX Design and User Research (NN Group)
- 2022: Basic Web and Document Accessibility for Content Contributors (Deque)
- 2020: Introduction to UX and Accessible Design (FutureLearn)
- 2020: Designing Strategy (IDEO U)
- 2023: MA Computational Linguistitics (interrupted), Goldsmiths University London
- 2015: Associate's Degree Fashion Design, Dublin Institute of Design
- 2008: BA (Hons) French Studies, University of London in Paris