Skip to content
New issue

Have a question about this project? Sign up for a free GitHub account to open an issue and contact its maintainers and the community.

By clicking “Sign up for GitHub”, you agree to our terms of service and privacy statement. We’ll occasionally send you account related emails.

Already on GitHub? Sign in to your account

Discover apple pay failed using v3.0.0-b7 sdk #251

Closed
jonhcbs opened this issue Sep 1, 2023 · 6 comments · Fixed by #281
Closed

Discover apple pay failed using v3.0.0-b7 sdk #251

jonhcbs opened this issue Sep 1, 2023 · 6 comments · Fixed by #281
Labels
bug Bug report reader reader issue

Comments

@jonhcbs
Copy link

jonhcbs commented Sep 1, 2023

Summary

card reader is not friendly to apple pay and often fail to pay. Seems discover apple pay card always fails, but visa apple pay card can work.

can check the video link for detail: https://www.youtube.com/shorts/1gCDd16nxdY

Code to reproduce

iOS version

16+

Installation method

cocoapods

SDK version

v3.0.0-b7

Other information

firmwareVersion: 2.01.00.17-SZZZ_Prod_US_v5-480001

@bric-stripe
Copy link
Collaborator

Hi, can you confirm this is with a US account and do you have a sample PaymentIntent id to help us investigate?

@jonhcbs
Copy link
Author

jonhcbs commented Sep 5, 2023

@bric-stripe
Totally confirmed it's a US account.

PaymentIntent id pi_3Nmt0CAPQoqa93xj3qDmXmhK or pi_3Nmt1yAPQoqa93xj08P90w4q , there is no Terminal.shared.collectPaymentMethod callback, it's wired.

we also tried sdk 2.17.1 and 2.20.0 version, it's same issue. seems it's not related to sdk version?

@bric-stripe bric-stripe added bug Bug report reader reader issue labels Sep 7, 2023
@bric-stripe
Copy link
Collaborator

thanks for the additional testing and providing the PaymentIntent id's 🙏

I found this is unfortunately a known issue with Reader M2 that I wasn't aware of and is being worked on internally. The fix will likely be through a config or firmware update, and so not SDK, but I'll update this issue when we know more.

@jonhcbs
Copy link
Author

jonhcbs commented Sep 26, 2023

hello @bric-stripe, any update on this, seems it's weeks.

@bric-stripe
Copy link
Collaborator

we believe we have a root cause now and a fix is in the works. No ETA for it yet. The fix will require an SDK update.

@bric-stripe
Copy link
Collaborator

Wanted to follow up and report that although 3.3.0 fixes this issue we're actively working on a 3.3.1 to address a crash connecting to Chippers and M2 readers that are running older configs. We'll post updates in #282

Sign up for free to join this conversation on GitHub. Already have an account? Sign in to comment
Labels
bug Bug report reader reader issue
Projects
None yet
Development

Successfully merging a pull request may close this issue.

2 participants