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/
report.php
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/
report.php
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<?php
return array(
"report" => "Report|Reports",
"dashboard" => "Dashboard",
"tickets_opened" => "Tickets Opened",
"ticket_messages" => "Ticket Messages",
"confirmed_users" => "Confirmed Users",
"total_users" => "Total Users",
"daily_stats" => "Daily Statistics",
"all_time" => "All Time",
"specific_range" => "Specific Range",
"filtering" => "Filtering",
"chart" => "Chart",
"table" => "Table",
"pie" => "Pie",
"bar" => "Bar",
"column" => "Column",
"histogram" => "Histogram",
"line" => "Line",
"area" => "Area",
"stacked" => "Stacked",
"stepped" => "Stepped",
"geo" => "Geo",
/*
* 2.0.3
*/
"operator_ticket_replies" => "Operator Ticket Replies",
"operator_replies_desc" => "The number of ticket replies by a given operator over a timeframe.",
"first_response_time" => "First Response Time",
"first_response_time_desc" => "The amount of time it took operators to first reply to a ticket.",
"ticket_count" => "Ticket Count",
"lt_1_hour" => "<1 Hour",
"1-3_hour" => "1-3 Hours",
"3-6_hour" => "3-6 Hours",
"6-12_hour" => "6-12 Hours",
"12-24_hour" => "12-24 Hours",
"24_plus_hour" => "24+ Hours",
"support_channels" => "Support Channels",
"support_channels_desc" => "This report shows the number of tickets opened via each support channel over a given time period.",
"ticket_by_department" => "Tickets by Department",
"ticket_by_department_desc" => "The department that tickets are opened in over a given time period.",
"ticket_by_priority" => "Tickets by Priorities",
"ticket_by_priority_desc" => "The priority of tickets opened over a given time period.",
"ticket_by_status" => "Tickets by Status",
"ticket_by_status_desc" => "The current status of tickets opened over a given time period.",
"time_to_resolution" => "Time to Resolution",
"time_to_resolution_desc" => "The amount of time it took for a ticket to be closed after being opened, only includes tickets that are currently closed.",
"lt_1_day" => "<1 Day",
"1-2_day" => "1-2 Days",
"2-4_day" => "2-4 Days",
"4-7_day" => "4-7 Days",
"7_plus_day" => "7+ Days",
"user_by_country" => "Users By Country",
"user_by_country_desc" => "This report shows the number of users per country, only includes users who have set a country.",
"user_count" => "User Count",
"users_registered" => "Users Registered",
/*
* 2.1.0
*/
"reports_dashboard" => "Reports Dashboard",
"ticket_by_brand" => "Tickets by Brand",
"ticket_by_brand_desc" => "The total number of tickets per brand over a given time period.",
"ticket_by_user" => "Tickets by Users",
"ticket_by_user_desc" => "This report shows the number of tickets each user has submitted over a given time period, ordered by most tickets.",
"ticket_by_organisation" => "Tickets by Organisations",
"ticket_by_organisation_desc" => "This report shows the number of tickets each organisation (users within the organisation) has submitted over a given time period, ordered by most tickets.",
"ticket_by_tag" => "Tickets by Tag",
"ticket_by_tag_desc" => "The total number of tickets per tag over a given time period, only shows tags which are set on at least one ticket in the time period.",
/*
* 2.3.1
*/
"canned_response_usage" => "Canned Response Usage",
"canned_response_usage_desc" => "The number of times a given canned response has been used.",
"busiest_time_of_day" => "Busiest Time Of Day",
"busiest_time_of_day_desc" => "The number of messages received from users during each hour of the day.",
"busiest_day" => "Busiest Day of the Month",
"busiest_day_desc" => "The number of messages received from users across each day of the month.",
"busiest_month" => "Busiest Month of the Year",
"busiest_month_desc" => "The number of messages received from users across each month of the year.",
"busiest_department" => "Busiest Department",
"busiest_department_desc" => "The average number of operator messages per department, tallies all operator replies and divides by the number of assigned operators per department.",
/*
* 2.5.0
*/
"total_users_desc" => "This report shows how many users there are in the system, split by how many have confirmed ownership of their email address.",
/*
* 3.0.0
*/
"user_feedback" => "Feedback",
"user_feedback_desc" => "The written feedback provided by users when answering feedback forms.",
"user_feedback_ratings" => "Feedback Ratings",
"user_feedback_ratings_desc" => "The total number of times each feedback rating has been given.",
"user_feedback_response_rate" => "Feedback Response Rate",
"user_feedback_response_rate_desc" => "The total number of times feedback requests have been responded to.",
"responses" => "Responses",
"answered" => "Answered",
"unanswered" => "Unanswered",
/*
* 3.4.0
*/
"first_response_by_operator" => "First Response Time By Operator",
"first_response_by_operator_desc" => "The amount of time it took each operator to first reply to a ticket, averaged out over the period.",
);