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Not receiving Watcher Alert emails #29

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rakesh0689 opened this issue Sep 27, 2022 · 8 comments
Closed

Not receiving Watcher Alert emails #29

rakesh0689 opened this issue Sep 27, 2022 · 8 comments
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@rakesh0689
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rakesh0689 commented Sep 27, 2022

I am using FreeRasp v3.0.2 on my Flutter app. Flutter version is 3.3.2 (as of today). I am not receiving any Watcher email alerts after updating the FreeRasp to version 3.0.0 and above on my Production as well as UAT builds. I was successfully receiving the alerts previously but after updating to 3.0.0, I stopped receiving the mails. I have correctly configured the watcher email field to my gmail as well, I have also written separate config for android and iOS as well. Still not receiving any mail, kindly help in solving the issue as I don't know what configuration error I have made (I have not changed the same from the beginning).
Is there a way to test the mail sending functionality?

@talsec-app
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Hello @rakesh0689 , we started to investigate the issue and try to fix it asap. We have a lead where the bug is already.

Kind regards,
Talsec team

@rakesh0689
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Thank you team @talsec-app for your quick reply and in working towards fixing the bug.

@talsec-app talsec-app added bug Something isn't working to be fixed This issue will be fixed in next release labels Sep 27, 2022
@rakesh0689
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Hello @talsec-app team, any update on this bug. Will there be any change that needs to be done on my app - as I am about to publish an update of my app today or tomorrow. If there is any change to be implemented at code level in my app i would need to hold the update release, hence asking.

@talsec-app
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Hello @rakesh0689 , please write us your watcherMail and package name at info@talsec.app , so we can verify if the logs are being sent correctly. Then, we can determine if there will be any changes needed at the code level.

@rakesh0689
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rakesh0689 commented Sep 28, 2022

Dear @talsec-app team, I have sent the mail to info@talsec.app. please check and revert. Thank you

@rakesh0689
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Dear @talsec-app team, today I received the Watcher alert email for both android as well as iOS. Please confirm whether the issue has been rectified or not. Thank you for solving the issue

@talsec-app
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Hello @rakesh0689 , the issue has been fixed. Thank you for notifying us about it!

Kind regards,
Talsec team

@talsec-app talsec-app removed the to be fixed This issue will be fixed in next release label Oct 10, 2022
@rakesh0689
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Dear @talsec-app team,
I am using FreeRasp v3.0.2 on my Flutter app. Flutter version is 3.3.8 (as of today). As previously stated, I am not receiving any Watcher email alerts after 21/11/2022. I got the weekly alert mails until 21/11/2022 but haven't been receiving mails since then. Kindly help in solving the issue as I don't know what happened again, please take a look into the matter.

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