Opening videos in Telegram causes a green tint to be applied to video

[Tony2987]

Steps to reproduce

1. Find any video that has been uploaded to Telegram and sent as a message (preview is fine, by the way)
2. Open the video to visualize it inside Telegram.
   It loads and runs fine but acquires a green tint over it.

Expected behaviour

No green tint on videos, just like preview shows up.

Actual behaviour

Green tint over the video once visualizing it in the video player in Telegram.

Operating system

Windows 7 64x

Version of Telegram Desktop

v3.7

Installation source

Static binary from official website

Logs

No response

[Aokromes]

try to change acceleration from directx to opengl

[jimmy-1000]

I have the same problem with new 3.7 version.

[john-preston]

@jimmy-1000 You can disable hardware accelerated video decoding in Settings > Advanced > Performance.

[Yurbason]

@jimmy-1000 You can disable hardware accelerated video decoding in Settings > Advanced > Performance.

thanks, really helped solve the problem
My video also turned green on the new version (v3.7 win7 x32)
this was not the case in previous versions

[jimmy-1000]

@jimmy-1000 You can disable hardware accelerated video decoding in Settings > Advanced > Performance.

Thanks for your help. This is strange, I have a Nvidia graphic card 🤷

[VetaLioSTV]

@john-preston there is problem with memory leaks on fresh client 3.7 x64 (Windows 8.1). Play several videos/GIF's and it will allocate 2-3GBs with no reason(without release), wtf :(.

Something is broken... Even if you try to close client(to erase\freed memory), it will not have any effect, since after exit it stays anyway in process with same amount of captured memory.

[XJIOP]

Tthis is happening on my Nvidia RTX 2080 (driver 512.15), telegram version 3.7 and same on prev version.

[jimmy-1000]

Tthis is happening on my Nvidia RTX 2080 (driver 512.15), telegram version 3.7 and same on prev version.

It's correct, the change was made in version 3.6.3

[Tony2987]

To add, I also have an nVidia graphics card. Might be nVidia only related?

[Aokromes]

To add, I also have an nVidia graphics card. Might be nVidia only related?

i don't have problem with geforce 960 + windows 11 and drivers 512.15
https://i.imgur.com/9NpFdS3.jpg
also no problem with i5-4xxx series intel gfx and windows 11.

[Batchute]

@jimmy-1000 You can disable hardware accelerated video decoding in Settings > Advanced > Performance.

Thanks. Almost worked for me (x64 Win7 Intel(R)Graphics); mine turned red. Found another in my Tele chat with same problem.

[jez9999]

I have the same problem. Windows 7, Intel HD graphics.

[FoxOscar]

I had this issue and after trying various things noted above (not with much success because bizarrely my control panel doesn't have a 'Display' option) I decided to go hunting in the Telegram Settings. Within Settings > Advanced, scroll down to Performance and there I disabled 'Hardware accelerated video decoding'. Next time I played a video it came up with a red hue on it instead of green. After Exiting Telegram and relaunching, all is good again... Hopefully if anyone else encounters difficulty with this and the previous solutions didn't do it or weren't able to be applied, this one might sort you out... ;-)

[FoxOscar]

@jimmy-1000 You can disable hardware accelerated video decoding in Settings > Advanced > Performance.

Thanks. Almost worked for me (x64 Win7 Intel(R)Graphics); mine turned red. Found another in my Tele chat with same problem.

Look down a couple of comments - I think if you Exit Telegram (make sure to Exit and not just minimise to taskbar) and relaunch you should be fixed...

[jimmy-1000]

To add, I also have an nVidia graphics card. Might be nVidia only related?

Yes I think it is possible. I will test it deactivating my Nvidia to see what happens.

[Batchute]

@jimmy-1000 You can disable hardware accelerated video decoding in Settings > Advanced > Performance.

Thanks. Almost worked for me (x64 Win7 Intel(R)Graphics); mine turned red. Found another in my Tele chat with same problem.

Look down a couple of comments - I think if you Exit Telegram (make sure to Exit and not just minimise to taskbar) and relaunch you should be fixed...

Yes, always do exit completely, but seemingly it is working now. Thanks.

[jez9999]

Yeah, same here. Red hue after disabling hardware acceleration, then exit and restart fixed it. Still, if it requires disabling hardware acceleration, isn't this still a bug in Telegram's video system?

[cxavierpb]

The same thing happened to me with the green screens, when deactivating hard acceleration the screens turned red but the problem persisted. I fixed it by changing Angle Graphics to OpenGL

[aeiouaeiouaeiouaeiouaeiouaeiou]

I see that this commit has been added, hopefully we will get an update soon.

[Neurotoxin001]

HW accelerated enabled with ANGLE DX9 - videos is green
HW accelerated disabled with ANGLE DX9 - videos is red
HW accelerated enabled with ANGLE Auto - videos is fine but I still got this bug:
#17109 with media flickering

All is fine only with OpenGL or with disabled ANGLE. Even if I don't touch HW accelerated and left it enabled.

Windows 10, Telegram 3.7, NVIDIA GTX 1060 512.15 drivers

[amgrypingvi]

I had this issue and after trying various things noted above (not with much success because bizarrely my control panel doesn't have a 'Display' option) I decided to go hunting in the Telegram Settings. Within Settings > Advanced, scroll down to Performance and there I disabled 'Hardware accelerated video decoding'. Next time I played a video it came up with a red hue on it instead of green. After Exiting Telegram and relaunching, all is good again... Hopefully if anyone else encounters difficulty with this and the previous solutions didn't do it or weren't able to be applied, this one might sort you out... ;-)

Thank you so much! This is the only one advice that really helped me.

[github-actions]

Hey there!

This issue was inactive for a long time and will be automatically closed in 30 days if there isn't any further activity. We therefore assume that the user has lost interest or resolved the problem on their own.

Don't worry though; if this is an error, let us know with a comment and we'll be happy to reopen the issue.

Thanks!

[Neurotoxin001]

4.5.8 beta still have this issue

[Aokromes]

older intel drivers are very bad.... it's recommended to update video drivers when possible, get dedicate gfx if possible, if unable to do such things the only solution without expend money is disable acceleration.

[gleruzh]

older intel drivers are very bad.... it's recommended to update video drivers when possible, get dedicate gfx if possible, if unable to do such things the only solution without expend money is disable acceleration.

disabling acceleration DO NOT helps, as I wrote in the issue you'd closed as duplication.

[gleruzh]

Already try any combinations of three parameters

1. run Telegram with Intel or Nvidia GPU
2. turn on or turn off Hardware Video Accelleration
3. all different ANGLE backends.

not solved.

[aeiouaeiouaeiouaeiouaeiouaeiou]

The OpenGL backend was removed in version 4.8.11, so there is now no way to use hardware acceleration on buggy GPUs.

[john-preston]

@aeiouaeiouaeiouaeiouaeiouaeiou OpenGL was not working before, it just used software rendering really, like "Disabled" option.

[github-actions]

Hey there!

This issue was inactive for a long time and will be automatically closed in 30 days if there isn't any further activity. We therefore assume that the user has lost interest or resolved the problem on their own.

Don't worry though; if this is an error, let us know with a comment and we'll be happy to reopen the issue.

Thanks!