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Calls stopped working with a Creative sound blaster X G6 sound card. #8648

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dtheb opened this issue Sep 28, 2020 · 8 comments
Closed

Calls stopped working with a Creative sound blaster X G6 sound card. #8648

dtheb opened this issue Sep 28, 2020 · 8 comments

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@dtheb
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dtheb commented Sep 28, 2020

Steps to reproduce

  1. Use a Creative sound blaster X G6 sound card.
  2. Make or get a call.
  3. Talk...

Expected behaviour

Be able to hear the caller and the caller should hear me back?

Actual behaviour

The audio works fine in the call settings test bar, I can send and listen to voice messages and other media sent through a conversation, but once I get into a call its silence... no audio both ways, no matter what I do.

Configuration

Operating system: Win 10

Version of Telegram Desktop: 2.3.1

Installation source (Linux Only) - the official website / GitHub releases / flatpak / snap / distribution package:

Used theme: Native dark mode

Logs: Insert log.txt here (if necessary)
@Aokromes
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go calls->settings and check what audio device you have there.

@dtheb
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dtheb commented Sep 28, 2020

go calls->settings and check what audio device you have there.

Haha sorry, I should've mentioned that I know the drill, did all that, it's the right device and the test mic bar is actually picking the mic and all, it's just the calls.

Zwmnxeu0pm

@dtheb
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dtheb commented Sep 28, 2020

Tried the portable version, made a call, can hear everything, even the line ringing sound, but as soon as they pick up the call its just silence,

here is the log file

[2020.09.28 12:56:14] Launched version: 2003001, install beta: [FALSE], alpha: 0, debug mode: [FALSE]
[2020.09.28 12:56:14] Executable dir: D:/Telegram/, name: Telegram.exe
[2020.09.28 12:56:14] Initial working dir: D:/Telegram/
[2020.09.28 12:56:14] Working dir: D:/Telegram/
[2020.09.28 12:56:14] Command line: D:\Telegram\Telegram.exe
[2020.09.28 12:56:14] Executable path before check: D:/Telegram/Telegram.exe
[2020.09.28 12:56:14] Logs started
[2020.09.28 12:56:14] Connecting local socket to Global\c2764e6f12b4016e432fe963325d797e-{87A94AB0-E370-4cde-98D3-ACC110C5967D}...
[2020.09.28 12:56:14] This is the only instance of Telegram, starting server and app...
[2020.09.28 12:56:14] Moved logging from 'D:/Telegram/log_start0.txt' to 'D:/Telegram/log.txt'!
[2020.09.28 12:56:14] Primary screen DPI: 96
[2020.09.28 12:56:14] Font: from ':/gui/fonts/DAOpenSansRegular.ttf' loaded 'DAOpenSansRegular'
[2020.09.28 12:56:14] Font: from ':/gui/fonts/DAVazirRegular.ttf' loaded 'DAVazirRegular'
[2020.09.28 12:56:14] Font: from ':/gui/fonts/DAOpenSansRegularItalic.ttf' loaded 'DAOpenSansRegularItalic'
[2020.09.28 12:56:14] Font: from ':/gui/fonts/DAVazirRegular.ttf' loaded 'DAVazirRegular'
[2020.09.28 12:56:14] Font: from ':/gui/fonts/DAOpenSansSemiboldAsBold.ttf' loaded 'DAOpenSansSemibold'
[2020.09.28 12:56:14] Font: from ':/gui/fonts/DAVazirMediumAsBold.ttf' loaded 'DAVazirMedium'
[2020.09.28 12:56:14] Font: from ':/gui/fonts/DAOpenSansSemiboldItalicAsBold.ttf' loaded 'DAOpenSansSemiboldItalic'
[2020.09.28 12:56:14] Font: from ':/gui/fonts/DAVazirMediumAsBold.ttf' loaded 'DAVazirMedium'
[2020.09.28 12:56:14] Font: from ':/gui/fonts/DAOpenSansSemiboldAsBold.ttf' loaded 'DAOpenSansSemibold'
[2020.09.28 12:56:14] Font: from ':/gui/fonts/DAVazirMediumAsBold.ttf' loaded 'DAVazirMedium'
[2020.09.28 12:56:14] Font: from ':/gui/fonts/DAOpenSansSemiboldItalicAsBold.ttf' loaded 'DAOpenSansSemiboldItalic'
[2020.09.28 12:56:15] Font: from ':/gui/fonts/DAVazirMediumAsBold.ttf' loaded 'DAVazirMedium'
[2020.09.28 12:56:15] App Info: reading settings...
[2020.09.28 12:56:15] App Info: reading encrypted settings...
[2020.09.28 12:56:15] Lang Info: Loaded cached, keys: 2723
[2020.09.28 12:56:15] OpenAL Logging Level: (not set)
[2020.09.28 12:56:15] Audio Playback Devices: OpenAL Soft on Speakers (2- Sound BlasterX G6);OpenAL Soft on VoiceMeeter Aux Input (VB-Audio VoiceMeeter AUX VAIO);OpenAL Soft on VoiceMeeter Input (VB-Audio VoiceMeeter VAIO)
[2020.09.28 12:56:15] Audio Playback Default Device: OpenAL Soft on Speakers (2- Sound BlasterX G6)
[2020.09.28 12:56:15] Audio Capture Devices: OpenAL Soft on External Mic (2- Sound BlasterX G6)
[2020.09.28 12:56:15] Audio Capture Default Device: OpenAL Soft on External Mic (2- Sound BlasterX G6)
[2020.09.28 12:56:15] App Info: reading accounts info...
[2020.09.28 12:56:15] App Info: reading encrypted info...
[2020.09.28 12:56:15] App Info: reading map...
[2020.09.28 12:56:15] App Info: reading encrypted map...
[2020.09.28 12:56:15] App Info: reading encrypted user settings...
[2020.09.28 12:56:15] App Info: encrypted user settings read.
[2020.09.28 12:56:15] App Info: reading encrypted mtp data...
[2020.09.28 12:56:15] MTP Info: read keys, current: 4, to destroy: 0
[2020.09.28 12:56:15] Map read time: 0
[2020.09.28 12:56:15] App Info: reading encrypted mtp config...
[2020.09.28 12:56:15] Export Info: Destroy top bar by controller removal.
[2020.09.28 12:56:16] Message Info: bad message notification received (error_code 33) for msg_id = 6877475191079621176, seq_no = 36
[2020.09.28 12:56:16] Message Info: bad message notification received, msgId 6877475191079621176, error_code 33
[2020.09.28 12:56:36] Error: could not locate 'background.jpg' in a zip file.
[2020.09.28 13:04:35] API Warning: emoji 🇹🇦 is not supported, word: flag.
[2020.09.28 13:04:35] API Warning: emoji 🇩🇬 is not supported, word: flag.
[2020.09.28 13:04:35] API Warning: emoji 🇦🇨 is not supported, word: flag.
[2020.09.28 13:04:35] API Warning: emoji 🇪🇦 is not supported, word: flag.
[2020.09.28 13:04:35] API Warning: emoji 🇲🇫 is not supported, word: flag.
[2020.09.28 13:04:35] API Warning: emoji 🇹🇦 is not supported, word: flag.
[2020.09.28 13:04:35] API Warning: emoji 🇩🇬 is not supported, word: flag.
[2020.09.28 13:04:35] API Warning: emoji 🇦🇨 is not supported, word: flag.
[2020.09.28 13:04:35] API Warning: emoji 🇪🇦 is not supported, word: flag.
[2020.09.28 13:04:35] API Warning: emoji 🇲🇫 is not supported, word: flag.
[2020.09.28 13:04:35] API Warning: emoji 🇩🇬 is not supported, word: diego garcia.
[2020.09.28 13:04:35] API Warning: emoji 🧑‍🤝‍🧑 is not supported, word: bf.
[2020.09.28 13:04:35] API Warning: emoji 🇹🇦 is not supported, word: ta.
[2020.09.28 13:04:35] API Warning: emoji 🇦🇨 is not supported, word: ascension island.
[2020.09.28 13:04:35] API Warning: emoji 🇦🇨 is not supported, word: ac.
[2020.09.28 13:04:35] API Warning: emoji 🇦🇨 is not supported, word: flag_ac.
[2020.09.28 13:04:35] API Warning: emoji 🇹🇦 is not supported, word: tristan da cunha.
[2020.09.28 13:04:35] API Warning: emoji 🇩🇬 is not supported, word: british indian ocean territory.
[2020.09.28 13:04:35] API Warning: emoji 🇹🇦 is not supported, word: flag_ta.
[2020.09.28 13:04:35] API Warning: emoji 🇲🇫 is not supported, word: st. martin.
[2020.09.28 13:04:35] API Warning: emoji 🇪🇦 is not supported, word: ceuta & melilla.
[2020.09.28 13:04:35] API Warning: emoji 🇹🇦 is not supported, word: علم.
[2020.09.28 13:04:35] API Warning: emoji 🇲🇫 is not supported, word: علم.
[2020.09.28 13:04:35] API Warning: emoji 🇦🇨 is not supported, word: علم.
[2020.09.28 13:04:35] API Warning: emoji 🇪🇦 is not supported, word: علم.
[2020.09.28 13:04:35] API Warning: emoji 🇩🇬 is not supported, word: علم.
[2020.09.28 13:04:35] API Warning: emoji 🇹🇦 is not supported, word: علم.
[2020.09.28 13:04:35] API Warning: emoji 🇲🇫 is not supported, word: علم.
[2020.09.28 13:04:35] API Warning: emoji 🇦🇨 is not supported, word: علم.
[2020.09.28 13:04:35] API Warning: emoji 🇪🇦 is not supported, word: علم.
[2020.09.28 13:04:35] API Warning: emoji 🇩🇬 is not supported, word: علم.
[2020.09.28 13:04:35] API Warning: emoji 🇦🇨 is not supported, word: أسينشين.
[2020.09.28 13:04:35] API Warning: emoji 🇹🇦 is not supported, word: تريستان دا كونا.
[2020.09.28 13:04:35] API Warning: emoji 🇩🇬 is not supported, word: دييغو غارسيا.
[2020.09.28 13:04:35] API Warning: emoji 🇪🇦 is not supported, word: سبتة ومليلية.
[2020.09.28 13:04:35] API Warning: emoji 🇦🇨 is not supported, word: جزيرة أسينشين.
[2020.09.28 13:04:35] API Warning: emoji 🇪🇦 is not supported, word: مليلية.
[2020.09.28 13:04:35] API Warning: emoji 🇪🇦 is not supported, word: سبتة.
[2020.09.28 13:04:35] API Warning: emoji 🇲🇫 is not supported, word: سانت مارتن.
[2020.09.28 13:06:37] Audio Info: recreating audio device and reattaching the tracks
[2020.09.28 13:06:39] Audio Info: Closing audio playback device.
[2020.09.28 13:06:50] Audio Info: recreating audio device and reattaching the tracks
[2020.09.28 13:06:52] Message Info: bad message notification received (error_code 33) for msg_id = 6877477922251037772, seq_no = 136
[2020.09.28 13:06:52] Message Info: bad message notification received, msgId 6877477922251037772, error_code 33
[2020.09.28 13:06:52] Audio Info: Closing audio playback device.
[2020.09.28 13:06:52] Audio Info: recreating audio device and reattaching the tracks
[2020.09.28 13:06:56] Audio Info: Closing audio playback device.
[2020.09.28 13:07:17] Message Info: bad message notification received (error_code 33) for msg_id = 6877478029613228004, seq_no = 48
[2020.09.28 13:07:17] Message Info: bad message notification received, msgId 6877478029613228004, error_code 33
[2020.09.28 13:07:23] App Info: writing encrypted user settings...
[2020.09.28 13:07:23] Message Info: bad message notification received (error_code 33) for msg_id = 6877478055412725288, seq_no = 40
[2020.09.28 13:07:23] Message Info: bad message notification received, msgId 6877478055412725288, error_code 33
[2020.09.28 13:40:52] Audio Info: recreating audio device and reattaching the tracks
[2020.09.28 13:40:54] Audio Info: Closing audio playback device.
[2020.09.28 13:41:03] Audio Info: recreating audio device and reattaching the tracks
[2020.09.28 13:41:17] Call Info: Creating instance with version '2.7.7', allowP2P: [TRUE]
[2020.09.28 13:41:18] Call Error: Unexpected state in handleStateChange: 4
[2020.09.28 13:41:19] Audio Info: Closing audio playback device.
[2020.09.28 13:41:32] Audio Info: recreating audio device and reattaching the tracks
[2020.09.28 13:41:33] Audio Info: Closing audio playback device.
[2020.09.28 13:43:42] Audio Info: recreating audio device and reattaching the tracks
[2020.09.28 13:43:44] Audio Info: Closing audio playback device.
[2020.09.28 13:43:45] Audio Info: recreating audio device and reattaching the tracks
[2020.09.28 13:43:47] Audio Info: Closing audio playback device.

@Aokromes
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try #8435 (comment)

@dtheb
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dtheb commented Sep 28, 2020

I only have 1 device enabled and it's the default for both, also even my mic doesn't work, they can't hear me too.
Even tho I can send a voice message without any issue, they can't hear my voice during the calls

@Aokromes
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Aokromes commented Sep 28, 2020 •
edited

there was a 3rd duplicate ticket i cannot find, but post on the one i linked your log.

can you try the last post of:
tenforums.com/sound-audio/148115-how-do-i-reset-sound-settings-windows-10-a.html

@Aokromes
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now that i think your is more #8443

@dtheb dtheb mentioned this issue Sep 28, 2020
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github-actions bot commented Mar 4, 2021

This issue has been automatically locked since there has not been any recent activity after it was closed. Please open a new issue for related bugs.

@github-actions github-actions bot locked as resolved and limited conversation to collaborators Mar 4, 2021
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@Aokromes @dtheb