Failed to log in - Backend login failed

[JaieParker]

Describe the bug
Fiddler everywhere consistently fails to login.

One reason is because your OAuth is not letting me select which account I should log in via and I have 2 valid accounts, a personal account which has Fiddler everywhere and a business account which does not.

To Reproduce
Steps to reproduce the behavior:

1. Sign into an account which is registered with Telerik which does not have fiddler everwhere
2. Open fiddler everywhere and click sign
3. It does not allow me to select an account to sign in with and assume you have the right account and gives this error

Something Went WrongBackend login failed. Make sure you have access to the following APIs: https://*.telerik.com https://*.getfiddler.com https://fiddler-backend-production.s3-accelerate.amazonaws.com Need more help or interested in using Fiddler offline?[ Contact us here.](mailto:support@getfiddler.com)

Expected behavior
When it works out I dont have the product provide an option to sign in with another account which does so I dont have to sign out of everything

The second issue is I am unable to log in with my normal account either, which does have an active subscription Aug 28, 2024, I get the same error and I have re-installed to latest version
I just get the same error.

I can reach all the sites listed
When visiting https://fiddler-backend-production.s3-accelerate.amazonaws.com
I get:

<Error>
<Code>AccessDenied</Code>
<Message>Access Denied</Message>
<RequestId>B2ZNX5W6RQ32TADZ</RequestId>
<HostId>/0y0l8k8g6+H/xg7QSV06WY1e6K5lDayn+LGmc5u9RcWT++Ubt6jxBwIJ/beZKkmlAH5yb17KCQ=</HostId>
</Error>

Help please as I wish to use your product

[NickIliev]

The observed error "Backend login failed" is unrelated to using multiple accounts in Telerik. Your device appears to have limited access to some of the required endpoints. Note that even if you can open these endpoints through a browser, that does not guarantee that your system can access them through another application (like the Fiddler Everywhere application, which uses Electron).

One common reason for the endpoints to be unreachable is the presence of third-party security tools like firewalls, antivirus, zero-trus security tools, or administrative policies. The first thing to do is to check if Fiddler is able to complete the login with the firewalls disabled and, if needed, to consult your system/network administrators about the possibility to allowing the required endpoints.

To test if you can reach the endpoints (from another application apart from browsers), you can execute the following from a terminal.

curl -v https://api.getfiddler.com/versions

If you are experiencing issues logging in, you can check the Fiddler log files for possible errors. You can access the log files by following the steps outlined in this knowledge base article or by selecting the "Help" option and then choosing "Open Application Logs Folder".

If you can't fix the issue, please privately forward the application log files to our official support center. Please do not post the logs publicly, as they may contain personal and sensitive information.

If the Fiddler license is connected to your Telerik account, you must sign out from Telerik.com and sign in with the account that holds your Fiddler license. Once you successfully log in, you can easily switch between different accounts within the Fiddler Everywhere application using the Sign Out option.