Current status screens

[thekordy]

Views integrated in the master view

My Tickets main user screen

Ticket screen with comments (new comments update the ticket)

Admin and assign agents to categories

Admin custom categories

Admin custom priorities

Create custom status (same in creating custom categories and priorities)

Admin custom statuses

[thekordy]

Agent can view only his own assigned tickets

The ticket screen as shown to agent (the edit button is shown to agents conditionally)

Agent edit screen

Admin edit screen with more features as he can delete the ticket, edit subject and content where are not available for agents.

We can assign the ticket to another agent, or to use "Auto Select" which will automatically assign the ticket to the agent with least assign tickets within the category selected.

[kasirye]

I think is a good ticketing system, let me try it out and then i will give you feedback

[thekordy]

Thank you for trying Ticketit, your feedback would be appreciated a lot.

[thekordy]

v0.2.0
Ticketit Settings Panel

Admin Tickets screen

Agent tickets screen

User tickets screen

Admin dashboard

Email Notifications (on ticket create, ticket update, new comment)

[thekordy]

v0.2.1
Administrators management

[balping]

v0.2.3

WYSIWYG editor

Help text when editing configuration

Now serialized config can be saved without external services

[JT1-1]

hello I have a question, I add a ticket but it is not displayed .. it is saved in the database