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Lack of full information display, for network error message #7870

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2 tasks done
mhf1998 opened this issue May 27, 2024 · 3 comments
Open
2 tasks done

Lack of full information display, for network error message #7870

mhf1998 opened this issue May 27, 2024 · 3 comments
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tb-team Tasks and features handled by project maintainers type: bug Something is causing incorrect behavior or errors

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@mhf1998
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mhf1998 commented May 27, 2024

Checklist

  • I have used the search function to see if someone else has already submitted the same bug report.
  • I will describe the problem with as much detail as possible.

App version

6.803

Where did you get the app from?

Other

Android version

10

Device model

Samsung A6

Steps to reproduce

  1. Go welcome screen
  2. Click on START
  3. Enter an email address
  4. Click Next and quickly Turn off the Internet while loading the configuration
  5. Click Next

Expected behavior

We expect the error message to be displayed with full details so that the user can clearly understand the details of the error.

Actual behavior

In the second line where the error message is shown (network), we see that it lacks full details and the error message is merely a single word, without any explanation...

photo11660144268

Logs

No response

@mhf1998 mhf1998 added type: bug Something is causing incorrect behavior or errors unconfirmed Newly reported issues awaiting triage or confirmation labels May 27, 2024
@wmontwe wmontwe added tb-team Tasks and features handled by project maintainers and removed unconfirmed Newly reported issues awaiting triage or confirmation labels May 27, 2024
@wmontwe wmontwe self-assigned this May 27, 2024
@mhf1998
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mhf1998 commented May 28, 2024

I also have another suggestion; I think if this message is going to stay as it is (single-word), at least the positions of the title and the message should be switched. That is, the message, since its text is shorter, should come above, and that title text should go below.

@wmontwe
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wmontwe commented May 28, 2024

I think we need to expose some more information to help identify underlying issues. The network was a placeholder for more fine grained feedback.

@Monikasuhagiya
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We can display message Please check your connection status and try again instead of just Network.

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Labels
tb-team Tasks and features handled by project maintainers type: bug Something is causing incorrect behavior or errors
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3 participants