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Network error, offline or timeout #488

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jessPaj opened this issue Jul 12, 2024 · 6 comments
Closed

Network error, offline or timeout #488

jessPaj opened this issue Jul 12, 2024 · 6 comments
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wontfix This will not be worked on

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@jessPaj
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jessPaj commented Jul 12, 2024

Make sure to read the troubleshooting section before creating an issue

  • [ x] I've read the common issues and the one I'm about to create is not one of those documented.
  • [ x] I've read the release note and the one I'm about to create is not already fixed.

Describe the bug
Before, it was possible to do a query to find out which account number was in the search, even if you didn't find it, it was possible to find out whose account ID it was.
Today when searching, the error appeared:
To Reproduce
Steps to reproduce the behavior:

  1. Go to 'SELECT Id,CPFCNPJ__c, name FROM Account WHERE CPFCNPJ__c IN ('22258739000130',
    '13297677000185',
    '03430856000195',
    '39802947000151',
    '15424999000173',
    '32087397000197')
  2. Click on 'Run Export'
  3. Scroll down to 'Network error, offline or timeout
    Captura de tela 2024-07-12 181526
    '
  4. See error

Expected behavior
Before, it was possible to find CNPJ, as if it were a code, to look for the ID of these CNPJs. Today when performing the search the error appeared: Network error, offline or timeout

Screenshots
If applicable, add screenshots to help explain your problem.

Desktop (please complete the following information):

  • Browser [e.g. chrome]
  • Version [126.0.6478.127 ]

Additional context
n/a

@jessPaj jessPaj added the bug Something isn't working label Jul 12, 2024
@tprouvot
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This might me because of a recent hyper force migration or if you enabled custom domain. Please delete cookies for this website and check again .
Try to use reloaded from an anonymous window, if it works the issues comes from cookies

@tprouvot tprouvot added wontfix This will not be worked on and removed bug Something isn't working labels Jul 15, 2024
@tprouvot
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@jessPaj let me know if the test on anonymous window was successful or not.
If needed I can reopen the issue

@jessPaj
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jessPaj commented Jul 16, 2024

@tprouvot Hi, my test in anonymous windows don't appear the extension Inspector.
I clean the cache, but my test is nos successfull.

@tprouvot
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tprouvot commented Jul 17, 2024

Go to the extension settings in chrome to enable it in anonymous mode

image

@jessPaj
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jessPaj commented Jul 18, 2024

@tprouvot Keep going the same error...
Captura de tela 2024-07-18 145326

@tprouvot
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@jessPaj contact me on LinkedIn, we can have a short meeting to debug it.
One thing that looks weird is that the inspector reloaded icon is greyed out in the chrome extensions section. Looks like you updated the rights associated to the extension..
Maybe try in a new chrome profile, reinstall the extension on it and do not change any settings

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