loading plugin fails

[matthewdias]

just installed the plugin and its not loading.

Plex Media Server.log

Mar 31, 2016 04:29:50 [0x10cd94000] ERROR - Timeout or error reading status line from plug-in pipe [com.plexapp.plugins.trakttv], we're killing it.
Mar 31, 2016 04:29:50 [0x10cd94000] DEBUG - Stopping [com.plexapp.plugins.trakttv].
Mar 31, 2016 04:29:50 [0x10cd94000] DEBUG - [com.plexapp.plugins.trakttv] Killing.
Mar 31, 2016 04:29:50 [0x10cd94000] ERROR - Error received reading configuration for com.plexapp.plugins.trakttv
Mar 31, 2016 04:29:50 [0x10cd94000] DEBUG - Stopping [com.plexapp.plugins.trakttv].

[fuzeman]

Could you upload the latest plugin log file? Can't really see what's happening with just the Plex Media Server log file..

[matthewdias]

@fuzeman No logs have been generated since I updated the plugin. The earliest logs are from 3/20, which was before I downloaded the updated .bundle and replaced the old one.

[fuzeman]

Hmm, that makes identifying this issue hard...

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Only things that come to mind are:

• Ensure the Plug-ins/Trakttv.bundle/Contents directory exists
• Ensure the Plug-ins/Trakttv.bundle directory is owned by the "plex" user (chown -R plex:plex Plug-ins/Trakttv.bundle)

[matthewdias]

@fuzeman When I do that I get plex: illegal group name. (I'm on os x btw). Doing ps aux | grep Plex it just shows my user account.

[fuzeman]

What version of Plex Media Server are you using? I'll need to reproduce this issue in a virtual machine to try debug the issue.

[matthewdias]

0.9.16.3

[fuzeman]

Tested the plugin on OS X 10.9.5 and couldn't see any issues.

---

The only way we can really find out why the plugin isn't starting up is by running the following command in "Terminal" (replace <USERNAME> with your account username):

PYTHONHOME="/Applications/Plex Media Server.app/Contents/Resources/Python" PYTHONPATH="/Applications/Plex Media Server.app/Contents/Resources/Python/lib/python2.7" PLEXBUNDLEDEXTS=1 "/Applications/Plex Media Server.app/Contents/Resources/Plex Script Host" "/Applications/Plex Media Server.app/Contents/Resources/Plug-ins-cece46d/Framework.bundle/Contents/Resources/Versions/2/Python/bootstrap.py" --server-version 0.9.16.3.1840-cece46d "/Users/<USERNAME>/Library/Application Support/Plex Media Server/Plug-ins/Trakttv.bundle"

This command will start the plugin up in your terminal and display any error that is causing the plugin to crash.

Note: This command assumes your "Plex Media Server" application is installed at: /Applications/Plex Media Server.app

[matthewdias]

result:
Error starting framework core for /Users/Matthew/Library/Application Support/Plex Media Server/Plug-ins/Trakttv.bundle.

[fuzeman]

I think this is an issue with Plex Media Server itself, there has been some discussions on the forum about this issue here:

• https://forums.plex.tv/discussion/127904/made-the-mistake-of-updating-pms
• https://forums.plex.tv/discussion/71762/unable-to-add-any-media-folders
• https://forums.plex.tv/discussion/71923/error-starting-framework-core
• https://forums.plex.tv/discussion/106292/pms-segfaults-on-new-machine